CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting Technical Manager to join the team located in the UK - Fife (Scotland). The successful candidate will have day-to-day technical management of a location, including task and people management, budget control, service delivery and customer satisfaction. This role will be responsible for the overall management of the technical operations at the site working with the CBRE team and our selected suppliers to ensure that the quality of services that are provided are always to a high standard, continually improved to exceed customer expectations. E&PS 'Helping you do what you do better'. This role will have overall responsibility for the account delivery of the hard services and will also be responsible for the management of the client systems., · Acts as point of contact and develops positive relationships with the client for all technical services at Fife.
· Responds to problems and concerns; implements policy, rules, and regulations.
· Manages onsite technical operation teams in terms of staffing, training, development and performance.
· Manages contractual relationships and works to assure excellent service delivery to the Fife refinery; reviews and monitors performance in line with agreed KPI or SLA.
· Supports account management team to monitor and modify the services deliverables in accordance to the change of Client's business needs.
· Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered.
· Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client.
· Develops and controls an annual OMR budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items.
· Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback.
· Ensures all statutory compliance requirements are met through the use of CBRE's HSE & Risk systems and processes.
· Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team.
· Ensure compliance in accordance to the CBRE platform and the Client Global Standards.
· The job demands a high level of managerial capability, creativity, resourcefulness, interpersonal and communications skills, leadership and organizational abilities.
· Communication and Presentation skills
· Excellent communication skills are imperative in this role. TheTechnical leadmust display a strong ability to be a key influencer with decision-makers, in addition to poise tenacity, confidence, maturity, and humility.
· Diligence and Sense of Urgency
· The Technica lLead must display diligence in abundance in servicing clients; in addition, time management and a sense of urgency are crucial.
· Quality Control
· The Technical Lead must possess an eye for quality and attention to detail.
· Ability to deliver.
· The Technical Lead must have the ability to deliver in accordance with clients' specific requirements and a willingness to work as a team player following guidelines and instructionwhere appropriate. Flexibility in the role is a necessity.
· Interpersonal Skills
· The Technical Lead must have the ability to build a professional relationship of trust with both internaland external clients.
· Professional Conduct, · Bachelor's degree in Facilities, business or SSHE, or equivalent through experience
· Comprehensive technical credentials & expertise essential
· 5+ years operational experience with emphasis on FM services or similar
· Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering
· Strong communication, negotiation and analytical skills
· Excellent interpersonal skills
· Ability to lead Change Management programmes
· Ability to manage multi-million Pound/Dollar budgets
· Excellent MS Office Suite skills
· Demonstrable Health & Safety knowledge and/or experience (IOSH minimum)
· Proven record of providing excellent internal and external customer service
· Ability to comprehend, analyse and interpret complex business documents
· Ability to respond effectively to highly sensitive issues.
· Ability to write reports, manuals, speeches and articles using distinctive style.
· Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
· Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
· Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Technical Manager, · As a representative of the Company in contact with clients, the incumbent is always expected to be well-groomed and to observe the Company's dress code. In addition, the Technical Leadmust ensure that the professional conduct lives up to the Company's stature as the world's leading property services company., About CBRE Global Workplace Solutions:
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."