Job Description
Sales Support Administrator
Salary £26k / 40 hours per week
Office based – Frankley B45 Postcode
At Base Materials, we are experts in high-performance syntactic materials, serving a wide range of industries, including automotive, aerospace, marine, motorsport (including 9 out of the 10 F1 Teams) and more. Our success stems from delivering tailored, high-quality solutions to meet complex and demanding requirements.
Providing essential administrative support within the sales department ensuring the entire sales order process is completed to a high standard.
Why Join Us?
* Annual Profit share bonus.
* Enhanced contributory pension scheme.
* 33 days annual leave.
* Competitive salary.
* Employee Assistance Programme.
* Be part of a vibrant team dedicated to innovation and growth.
Key Tasks/ Accountabilities
* Process incoming enquiries, including inputting of sales orders onto the system for export and the UK.
* Creating quotes and supply agreements.
* Marketing support, desktop research, identifying & engaging key stakeholders and campaign support.
* Appointment setting and diary management.
* CRM management including inputting, task setting & follow ups ad visit reports.
* Inbound and Outbound calling, client focused.
* Occasional client visits to support the sales team.
* Preparing and running reports for customers, ensuring customers complete their monthly consignment stock take, replenishing stock via sales order and issuing corresponding sales invoice.
* Job-sheet and picking note generation.
* Raising various sales-related documents, including export and the UK and shipping documentation, certificates of conformity, dangerous goods certificates, job sheets for despatch, credit notes etc.
* Understand local shipping, customs and legislation requirements and ensure all documentation are correct and meets legal obligations.
* Arrange and co-ordinate all supplier’s of transportation and delivery, report on this monthly to support the finance department for cost analysis.
* Liaising with internal sites and departments and working cross functionally between Warehouse, logistics and sales.
The Successful Applicant
Essential
* Competent user of Microsoft Office software
* Two years or more in an administrative role
* Sales support experience
* GCSE English and Maths Grade or Higher
* Customer services experience
* Working directly with customers on the phone
Desirable
* An administrative qualification – e.g. NVQ Business Administration
* Knowledge of export processes and documentation
* Sage 50/200 and Salesforce CRM
Key Personal Attributes / Behavioural Competencies
* Confident communicator
* Articulate, numerate and literate – fully fluent in English
* A methodical and logical approach
* High degree of accuracy and attention to detail
* Builds relationships & rapport
* Flexibility & adaptability