About North Star Brands
North Star Brands is a small but growing distribution company specialising in outdoor sports based in the North East of England. Our mission is to deliver high-quality products, provide exceptional customer experiences, and foster a passion for outdoor adventure among enthusiasts worldwide.
North Star Brands currently represents VIKING-europe, ALPINA-Sports, and Seatylock in the UK. Our portfolio continues to expand, with additional brands set to be announced in the coming months.
North Star Brands wants to be a place you're excited to come to work. As a startup, we thrive on fast-paced decision-making, making the most out of small budgets, and taking a creative approach to every challenge. We are results-driven, ambitious, and hungry for explosive growth in the coming years.
Joining us now means being part of this exciting journey from the ground up. We’re looking for team members who bring talent, adaptability, and a startup mindset—because here, initiative and innovation are rewarded. If you're ready to roll up your sleeves and make an impact, the opportunities for career development will be huge.
Role Overview
We’re seeking a proactive and organised Head of Operations & Web to oversee all aspects of our purchasing, e-commerce, and fulfilment processes. In this key role, you’ll ensure the smooth running of our day-to-day operations, including stock management, B2B and D2C order processing, warehouse coordination, and customer service. If you excel in a dynamic environment and have a passion for operational excellence, we’d love to hear from you.
What We Offer:
* Competitive salary (£30,000 - £35,000, depending on experience).
* 30 days holiday + bank holidays.
* Laptop, and phone.
* Company Sick Pay and a generous pension contribution.
* Your birthday off and discounts on all our brands.
* Employer-supported volunteering scheme.
Key Responsibilities
* Purchasing & Stock Management
* Coordinate with suppliers to place orders and maintain optimal stock levels.
* Track stock flow and forecast requirements to prevent shortages or overstocking.
* E-Commerce Oversight
* Run and maintain our online brand stores to meet performance targets.
* Oversee product listings, ensure accurate pricing, and optimise the user experience.
* Shipping & Fulfilment
* Manage order fulfilment for both B2B and D2C channels.
* Ensure timely and cost-effective shipping solutions.
* Warehouse & Logistics
* Supervise warehouse operations, including receiving, picking, and packing.
* Coordinate with warehouse staff to optimise space utilisation and workflow.
* Customer Service
* Oversee customer enquiries and issues, ensuring rapid resolution and satisfaction.
Qualifications & Skills
* Experience : Minimum of 3 years in operations or e-commerce.
* Technical Proficiency : Familiarity with e-commerce platforms, inventory management systems, and order fulfilment software.
* Analytical Mindset : Ability to interpret data and KPIs to drive improvements in operations, website performance, and customer satisfaction.
* Strong Organisational Skills : Capable of managing multiple tasks and priorities in a fast-paced environment.
* Excellent Communication : Strong written and verbal communication skills for effective collaboration with internal and external stakeholders.
* Enthusiasm for Outdoor Sports (a plus): Passion for the products and industry we serve.
Working Arrangement
* Hybrid : You will split your time between remote work and on-site operations at our warehouse facility.
* Flexibility : We offer a supportive environment that values work-life balance.
Why Join North Star Brands?
* Growth Opportunities in a rapidly expanding company and industry.
* Autonomy & Impact : As a key leader, your decisions and innovations will directly shape our future.
* Collaborative Culture : Join a close-knit team that values open communication and shared success.
* Passion for the Outdoors : Be part of a company that’s fuelling the spirit of adventure among outdoor enthusiasts.
How to Apply
Ready to take the lead on our operations and web initiatives? Please send your CV and a brief covering letter to info@northstarbrands.co.uk with the subject line “Head of Operations & Web Application.”
We look forward to hearing from you and exploring how you can help drive North Star Brands to the next level.