Guest Service Manager Who we are We are currently looking for a passionate Guest Service Manager to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality' 3 years in a row. Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art and food. If this sounds like something you'd like to get involved with we would love to hear from you What do we expect from you? Taking responsibility for the daily operation of Front of House and ensuring all associate tasks have been completed in a timely manner. To ensure the team delivers the highest level of service on a daily basis, this includes on the job coaching. Ensuring we meet brand standards of Marriott and adhere to local regulations. To be responsible for the day to day supervision of the Hotel and to be the first contact for any guest or team member related issues in the absence of Senior Management. To be responsible for all aspects of front office operations ensuring that correct procedures are followed and delivering a complete and accurate handover of daily events from one shift to the next using email, verbal handover and the Duty Manager log book. Generally being alert for opportunities to improve the profitability of the department, i.e. through controlling wastage and being responsible for the economy of all utilities and resources. To assist in the training and development of colleagues as required. To attend all training courses and activities as and when required. Ensure you are aware of your Health & Safety responsibilities as required by the hotel’s Health and Safety policy, and monitor compliance with procedural requirements. To be fully conversant with and abide by all rules concerning Fire, Health & Safety and attend all relevant and statutory trainings. Be Natural ·We want our people to be themselves, genuine and non-scripted. ·We give you the space to be yourself, so show us who you really are Make It Easy ·Be flexible; respond quickly and positively to the changing requirements of the business. ·Make it easy for our guests, and your fellow team members, communicate effectively and be creative. Feel Empowered ·We want our Banksiders to take charge and change the game. ·Take personal responsibility and initiative to resolve niggles in your own way Belong · Show love towards our guests and your team We are looking for someone who understands their individual value within Bankside and who wants to be part of the development of the local area as well as the hotel. ·Show passion towards internal product knowledge, our local area and continuously develop this knowledge. In return we will treat you to benefits such as: Complimentary dry-cleaned uniform Free Meals on duty Medical Cash Plan Discounted Hotel and F&B rates globally with Marriott Enhanced Family Friend Policy Bankside; whereyoubelong