Job details
Department: The Registry
Responsible to: College Team Leader
Location: Kedleston Road, Derby Campus
Salary: £27,280 to £29,634 per annum (for exceptional performers, there is scope for further progression up to £34,090 per annum)
Job grade: ATOS 5
Closing date: Wednesday 23 October 2024
Contract type: Permanent
Post type: Full-time
Adaptive working type: Hybrid
This role will be based on site, primarily in the named location with the opportunity to work remotely available in line with our Adaptive Working Framework.
Reference: 0291-24
About the University
We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.
The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.
We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.
Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.
About the College/Department
As a College Senior Advisor you would be part of the wider Registry Team including working within the College Registry Operations Team and the Student Hub.
The Registry strives to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.
The University is committed to providing an inclusive student experience, which offers all students the opportunity to achieve to their full potential.
About the role
Our College Senior Advisor makes a significant contribution to the student journey which can help them achieve their success. You will manage a team of advisors who will provide academic administration across a range of programmes, ensuring that effective processes are in place to provide an excellent experience for students. Being digitally focused you will use a range of technologies to support the inter site working of the Registry. You will also be comfortable with using technology to gather information to gain a clear understanding of the level of student engagement and performance on the programme with working knowledge of the wider services of the Registry to enable you to deliver a seamless service to students and staff.
You will be responsible for ensuring data quality within a right first-time ethos for all data within your business area, supported by an awareness and understanding of the data processed within your area, particularly any data classed as personal or sensitive.
Working together with colleagues in our academic colleges and professional services, we aim to provide a high-quality user experience for students and staff who support the student journey (admissions to graduation). Supporting our Student Hub offering support, advice and guidance on a variety of areas. We are committed to excellence and continuous improvement in all that we do and aim to provide a service that is fair, compliant, professional, and dynamic.
This role will be based at both our Kedleston Road and One Friar Gate Square campuses with opportunity to work at our Chesterfield campus on occasion.
About You
You will provide administration across the University, ensuring that effective processes are in place to deliver gold standard services consistently across the Colleges. Liaising across the Colleges and Registry, you will act as a contact point for staff and students providing advice, information, guidance and professional support services. The post holder will work with academic colleagues to deliver excellent student support and provide data and information to support student outcomes.
The role will require a high level of professionalism and empathy, strong communication skills and sound knowledge of university regulations, processes and support services. Registry staff will display positive attitudes, behaviours and attributes which support excellence, innovation and achievement. This is an interesting and varied role in a collaborative, adaptable team which has student support at its heart.
Principal accountabilities
* Have a high level of understanding of the student journey, to provide advice, information and guidance to students on issues relating to their programme of study including dealing with complex queries.
* To have a good level of understanding of, and input in to, the university’s policies and procedures for academic standards and quality in order to work with academic colleagues to deliver excellent programme support.
* Provide academic administration across a range of programmes, ensuring that effective processes are in place to provide an excellent experience for students.
* Responding to escalated issues and cases from Level 4 College Advisors.
* To monitor & manage student record profiles and provide reports and analysis from a range of data sources, ensuring that all requested information is clearly reported to relevant stakeholders in a timely manner.
* Develop and utilise management information to support University metrics for student retention, progression and achievement.
* To plan, prioritise and implement key activities across the College e.g. Assessment Board schedules, to ensure a consistent approach and compliance with University Regulations & requirements.
* Work collaboratively with all areas of the University to ensure the best response to students.
* Researching and establishing suitable sources of information required to support students, ensuring it remains current, in appropriate formats and is shared appropriately with colleagues.
* Meet regularly with the Course Director/ Programme Leader to review student profiles and attendance, identify potential issues, provide advice on University processes and regulations and take action as required.
* Make a significant contribution to the development and positive promotion of the College Registry team, including active participation in appropriate Committees and meetings.
* Ensure an inclusive service with a focus on delivering excellence.
* Provide mentoring and training for College Advisors and Assistant Advisors.
* To develop and implement contract monitoring processes and procedures including the preparation of reports and returns as required.
* Contribute to small scale projects and preparing associated reports and analysis.
* May be asked to provide line management and associated support for other members of the College Advisor Team.
* Undertake reviews and evaluation of the services provided to develop and enhance service standards.
* Maintain professional competence through continuous professional development in line with role.
* Support the wider work of the Registry across a range of programmes from undergraduate to postgraduate, providing an excellent student experience and assisting in key University operational activities e.g. enrolment, awards ceremonies, acting as a focus for the programme and supporting the administration of College prizes/Deans Award etc.
* Adopt the University’s core values and underpinning behaviours.
Person specification
Essential Criteria
Qualifications
* Educated to HND level standard or equivalent significant work based experience
* GCSE Maths and English at grade C or above
Experience
* Experience of delivering information, advice and guidance, preferably in a student support environment
* Experience of managing a team and managing resources and operational activity effectively
* Experience of using data to manage workload
* Experience of successful implementation of business processes and systems
* Experience of working in an administrative role in a service setting
* Experience of understanding and applying data protection requirements
Skills, knowledge & abilities
* Strong interpersonal skills
* Ability to demonstrate tact and diplomacy in dealing with a wide range of contacts both internal and external to the University
* Advice and guidance skills
* Good judgement of situations and people and the ability to respond appropriately
* Ability to take a professional approach and work on own initiative
* Ability to adapt and be flexible with the ability to work across teams building relationships to ensure a good result
* Creating innovative solutions to problems, addressing the root cause
* Working collaboratively across boundaries to achieve common goals
* Ability to understand and apply regulations/rules e.g. GDPR, quality assurance frameworks
* Confident and able to demonstrate digital competency across a range of technologies, including but not limited to Microsoft Office
* Ability to support decision making involving complex facts or situations, which require the analysis, interpretation and comparison of a range of options
* Systematic and organised to manage competing priorities
* Is consistently a positive role model to the team and strives for all team members to perform to their highest potential by inspiring and motivating others to achieve their best at all times
* Has a resilient nature and able to work through service pressures methodically and calmly
* Doesn’t take things at face value; is confident to question and investigate beyond first impressions
* Thinks creatively and looks for more efficient ways of doing things
* Is able to see and consider the bigger picture; asking searching questions to resolve issues
Business requirements
* Able to recognise the need and be willing to work outside of normal hours at times as relevant to achieving service delivery, targets and deadlines
* Able to recognise the need and be willing to travel and work at any of the University sites as relevant to support staff, attend events, meetings or for presence
Desirable Criteria
Qualifications
* Customer Service Qualifications
* IT qualifications e.g. word processing, spreadsheets, web development etc.
* NVQ (3 or 4) in Information Advice and Guidance
Experience
* Experience of working in the Higher Education sector
* Experience of line management
* Mentoring and/or training experience
Skills, knowledge and abilities
* Ability to assimilate written and verbal information
* Ability to work in a fast paced environment
* Minute taking skills
Benefits
* Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
* Local Government Pension Scheme
* Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
* Access to a variety of staff discounts at high street retailers
* Discounted onsite gym
* Discounted access to Devonshire Spa
* Cycle to Work scheme
* A flexible working environment
* A commitment to personal and professional development
Key contact
For further information and informal enquiries regarding the role, please contact Julie Eley, College Team Leader via j.eley@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk.
Don’t miss your chance – join the team and make a difference today!
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