Job Description
Role: Customer Service Claims Handler\n\nLocation: Liverpool\n\nWorking hours: 37.5 hours per week, 7.5 hours a day. Rotating shifts between 8am-8pm Monday-Friday, with occasional weekend work. (Full time)\n\nSalary: £24,255 starting salary, plus an achievable performance-related bonus, paid quarterly once established within your role.\n\nOur Claims Division is looking for empathetic individuals to provide support to our customers\n\nAdvert:\n\nOur Claims Division is looking for empathetic individuals to provide support to our customers at a time when they need us the most.
We are looking for people with who thrive on engaging with customers to ensure we achieve the right outcome for both customer and company.\n\nYou will be responsible for assisting our policyholders with insurance claims providing the very highest standards of customer service, ensuring that each incident is handled with appropriate time scales and professional manner..\n\nWhat you will be doing: \n\nProactively manage a portfolio of policyholder claims through to settlement.\nComplete thorough indemnity investigations out on all cases\nWork closely with the in-house engineers to guarantee a fair settlement with the policyholder\nEnsure that all validated claims are processed within the agreed SLA's\nProvide excellent customer service level expectations, taking ownership of all inbound communication\nShow attention to detail in the handling of insurance claims and provide chronological notes for the customer\nProvide effective communication to Policyholder of all claim decisions and progression of insurance claims\nMaintain effective diary management to reduce settlement time\nExpertly assess policy indemnityWhat we're looking for: \n\nStrong customer service skills\nAttention to detail\nMotivated self-starter\nConfident and persuasive communicator\nPC literate with excellent administration and processing skillsAbout Acorn Insurance\n\nWith over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.\n\nWhy Acorn Insurance? \n\nAcorn Insurance want to give you more than a job, we want to give you a purpose and a career.
So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:\n\nWellbeing:\n\nEnhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)\nEnhanced paternity pay and 16 weeks full maternity pay.\nColleague Assistance programme offers a suite of wellbeing services such as: \n6 Free Counselling sessions per year\nUnlimited access to a telephone councillor 24/7\nAccess to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.\nNetwork of internal qualified mental health first aiders are available to provide support to colleagues.Financial:\n\nA core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner\nAbility to access your earnings before payday via Dayforce Wallet.\nCompany pension scheme\nRefer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.\nAccess to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.\nAbility to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.Reward, Recognition and Culture:\n\nLong Service Award paid on 5,10- and 15-years' service\nA reward and recognition hub to celebrate and reward colleagues and peers.\nConsistent and engaging company events including company awards, competitions and charity fundraisers.\nBudgets for department leaders to use for social and engagement events.All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.\n\nCandidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered