Rent Recovery Officer
Salary: £39,042 + Excellent Benefits
Location: High Wycombe / hybrid working (2 days office & 3 working from home)
We are seeking a dedicated Rent Recovery Officer to join our team to help sustain tenancies while reducing rent arrears across our portfolio.
About the Role
As a Rent Recovery Officer, you'll play a key role in managing rent collection and arrears recovery, supporting tenants in maximising their income and sustaining their tenancies. You will engage with various internal teams and external agencies, balancing firm but fair enforcement with a commitment to excellent customer service.
Key Responsibilities
* Rent Collection: Deliver a responsive rent collection service using various contact methods, including phone, email, text, and in person visits.
* Income Maximisation: Support tenants in understanding and accessing benefits, including Housing Benefit and Universal Credit, while encouraging them to prioritise rent payments.
* Pre-Tenancy Support: Conduct affordability assessments for new tenants during pre-tenancy checks.
* Collaboration: Work closely with Local Authorities, DWP, Customer and Neighbourhood Officers, and support teams to ensure benefits are maximised and prevent homelessness.
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