Who You Are The ideal candidate is proactive and customer-focused, committed to upholding the highest standards of customer service in alignment with the Council's values. You are adaptable, comfortable working from multiple locations, and possess excellent communication skills for handling enquiries through various channels. What the Job Involves Your primary responsibility is to receive and manage enquiries across a range of front-line services, aiming to resolve issues at first contact. You will handle most enquiries independently, escalating only when necessary to senior staff. Additionally, your role involves signposting and redirecting individuals to appropriate community and health partners. You will also provide written information and referrals to provider organizations and ensure all records comply with Havering Adults Social Care principles and practices. Skills Strong customer service orientation Effective communication across various access channels Ability to achieve first contact resolution Proficiency in managing and recording information Familiarity with social care principles and practices Adaptability to work from multiple locations