Job DescriptionWe are excited to be recruiting for aER specialist to join our People Team. Your primary objective will be to deliver a first class customer focused Employee Relations service by providing specialist support and advice, predominantly over the telephone, to colleagues throughout our business.The type of support provided is diverse, for example, one minute providing coaching to line managers on how to approach a difficult conversation and the next providing expert input to a challenging case. The team are also responsible for up skilling their ER Advisory colleagues, so that as many questions and queries can be answered and dealt with at first point of contact.This role would suit someone who may be in a ER advisory role currently or HR advisor role and want to develop your career within Employee Relations.Your responsibilities will include:
1. Resolving and responding to employee relations related queries escalated from the ER Advisory team, or via the ER Manager, you will ensure all query resolutions are captured and resolved.
2. Working closely with the other ER Specialists and ER Advisory team, you will apply relevant employee relations approaches and solutions, in line with our ER / People support model, to provide clarity and support to our Managers, business leaders and teams.
3. Consistently delivering a professional and proactive approach, enabling managers to achieve their objectives, through coaching, and the provision...