Position: Business Analyst
Overall Job Purpose:
The IT Business Analyst will be responsible for:
* Acting as a functional expert with strong knowledge of one or more packages of our Infor ERP LN Application, including modules and add-ons.
* Managing both run and change operations on the ERP System.
* Providing 2nd Level support by troubleshooting and resolving incidents and service requests.
* Supporting and transferring knowledge to 2nd line support.
* Handling 3rd Level support where domain knowledge is available to resolve run and change requests and issues.
* Managing third-party vendor relationships and escalating issues to our Service Partners when necessary.
* Creating, updating, and closing tickets related to ERP and associated applications integrating with ERP.
* Managing 'small changes' that are not large enough to be deemed a project.
Requirements:
1. Good functional knowledge of the Infor LN, with preferable technical knowledge of the same.
2. Technical acumen and high-level business analysis skills.
3. Deep understanding of the business and customer-facing skills.
4. Significant input into future strategic decisions advising IT management.
5. IT Manual, ensuring enforcement and compliance, particularly in Project Management, Change Control, and User Access Management.
6. A proven track record deliver...