Following internal promotion, Elite Vehicle Supplies Ltd are looking for a dynamic, self-motivated and hard-working Service Manager to join our team. Elite are a leading provider of bus safety solutions in the UK.
Position: Service Manager
Hours: Full time, Monday to Friday 8.30am to 4.30pm based at our Stokesley office
Salary: £35,000 per annum
Please note the deadline for applications is 5pm on Sunday 17th November but we may close recruitment early if we receive a significant amount of applications so please don't delay in applying.
We are seeking a dynamic, proactive, self-motivated and organised individual with a genuine passion for providing OUTSTANDING customer service. We are looking for someone with the following qualities:
1. Exceptional communication skills; liaising with a wide range of customers and colleagues
2. Excellent IT skills including experience with processing key information and maintaining databases to an incredibly high standard
3. Ability to build positive and strong working relationships with a varied range of customers and colleagues
4. A high level of self-motivation
5. Ability to work efficiently under tight deadlines
6. Strong workload management skills
7. Demonstrate excellent initiative and good judgement in a busy environment
8. Ability to work in a methodical manner which maximises efficiency at all times
9. A warm, professional, efficient and friendly manner with all staff, suppliers, colleagues and customers via all communication platforms including phone and email
10. A team player who is keen to support colleagues
Responsibilities and Duties:
As Service Manager, you will report directly to our Operations Director and you will:
1. Work collaboratively on the organisation of multiple service contracts and projects
2. Coordinate service work, time-limited project work alongside engineers and managing stock
3. Prioritise customer service, experience and engagement at all times
4. Plan and schedule engineer work in an organised manner but with the ability to adjust priorities to accommodate last minute changes to scheduled work
5. Ensure strict deadlines are met
6. Build and maintain strong working relationships with customers
7. Track open projects, ensuring proper management and adherence to manufacturing timescales
8. Manage engineer stock effectively and proactively
9. Process paperwork including engineer job sheets effectively and to a high, accurate standard at all times
Qualifications/Experience:
1. Proven experience in a service, coordination or management role (ideally 3 years of experience)
2. Experience of working in a fast-paced environment and successfully managing a busy workload
3. Experience of managing multiple services or projects at one time, successfully balancing changing priorities
4. Experience of working within the bus and coach industry would be an advantage but not essential
5. Experience of working with engineers or within the bus and coach industry would be an advantage but not essential
6. Experience with ISO:9001 processes would be an advantage but not essential
What We Offer:
1. Competitive salary
2. Genuine opportunities for career development
3. Supportive and collaborative work environment
4. On-site parking
How to Apply:
If you are a self-motivated and proactive individual who meets the requirements for this role and would like to join our thriving team, please send your CV and cover letter. The application deadline is 5pm Sunday 17th November but we may stop applications early if we receive significant interest.
Job Type: Full-time
Pay: £35,000.00 per year
Schedule: Monday to Friday
Work Location: In person
Application deadline: 17/11/2024
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