Are you ready to take on a leadership role with one of the UK’s leading parking providers? As a Duty Manager at NCP Birmingham Airport, you’ll play a pivotal role in delivering an exceptional customer experience while ensuring our operations run smoothly and efficiently.
Key Responsibilities:
* Lead, motivate, and manage a frontline team to maintain high standards of customer service, safety, and compliance.
* Ensure car park operations meet health and safety regulations, and company policies are adhered to at all times.
* Manage staff schedules, recruitment, performance reviews, and training, ensuring a well-trained and high-performing team.
* Oversee the maintenance of parking control equipment, coordinating repairs and updates as necessary.
* Deputise for the Operations Manager in their absence.
* Foster a culture of continuous improvement by encouraging team collaboration and innovation.
What We’re Looking For:
* Proven management experience, ideally in a customer-facing, operational, or technology-driven environment.
* Strong leadership and communication skills with the ability to inspire and engage a team.
* Excellent organisational skills and the ability to prioritise workloads in a fast-paced environment.
* Knowledge of health and safety protocols and experience managing compliance.
* Proficient in IT systems, including Word, Excel, and Outlook.
* A full UK driving licence is essential.
Why Join Us?
At NCP, we value collaboration, innovation, and putting the customer at the heart of everything we do. As a Duty Manager, you’ll have the opportunity to develop your skills, lead a dynamic team, and make a real impact on our business operations. We are committed to fostering an inclusive and supportive environment where everyone can achieve their potential.
Additional Information:
This role involves working a flexible schedule, including days, nights, and weekends, to meet the needs of the business. A basic Disclosure and Barring Service (DBS) check will be required.
Ready to Apply?
Take the next step in your career with NCP. Submit your CV and a covering letter outlining your suitability for this role today.
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