At TTC Group we are the UK's leading provider of road safety education and our Driver Risk Management division is a fast-growing business, offering an innovative range of driver training and risk management solutions to large and small organisations throughout the UK with some very well-known brands subscribing to our app and training courses to experienced, professional drivers. In this role, you will have responsibility to ensure the smooth operation of our Groups planning and administration of driver training courses in multiple, varied formats across the UK with organisations both small and large. You will also provide first line contact and support for client bookings, dealing with enquiries about our courses, delegate communication and the planning/administration involved to ensure a suitable member of our trainer panel is scheduled to deliver. As a dynamic business we need to have the right people who are as passionate about service as we are and in return can offer a great work culture with fantastic opportunities for you to develop your skills and experience in a progressive, forward looking company. The ideal candidate: Initiative – Ability to obtain information from several sources, gather the information, forward plan, and schedule training events. Agile and willing to embrace change, always looking to learn new systems or processes to improve the customer experience and support other colleagues and departments as needed Respond to client enquiries and bookings in line with relevant Service Level Agreements Schedule course dates, venues and resources to deliver service, working to the “Right first time, every time” philosophy Develop strong customer relationships and dialogue with key account contacts and ensure customer retention levels Liaison with trainers re any problems such as illness and inability to attend courses, communicating and sourcing an alternative as appropriate Book and resolve course bookings to meet customer requirements and satisfaction Why you'll love us: Competitive salary of £25,248.00 per annum Enhanced holiday allowance Paid volunteer day off Company Equity plan Hybrid working available for weekend shifts Health Cash Plan; covering the cost of dental, optical services, 24/7 access to GP's and many more. Rewards partner; discounts at high street retailers, online providers and entertainment venues. Life insurance policy ULEV Car Scheme Regular company events Ongoing development This role is full time, permanent based at our Telford Head Office (TF1 6QJ), 37.5 hours per week during our core business hours (Monday - Friday; 07:30 - 17:30, weekends 07:30 - 14:00), working 5 days in 7. Onsite interviews will be held at our Head Office within the coming weeks. To Apply: We would love to hear from you, get in touch now Diversity and Inclusion: We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities.