Job Description
OVERVIEW
The role of the Business Support Co-ordinator, is to provide a high level of customer service and support to both internal and external customers across all areas of the business. The role will be responsible for dealing with a variety of enquiries via telephone and e-mail and responding to them using effective communication, whilst identifying and engaging with the key stakeholders involved. The role will also be responsible for customer queries, technical / system requests and changes and supporting the Client Services team. Providing regular reports and updates on timeframes and liaising with key stakeholders is critical to a smooth on-boarding process. The role is also responsible for trouble-shooting client queries in relation to system related matters, (Technical Support) ticket printer queries and general day to day operational issues.
CORE COMPETENCIES:
1. Decision-Making – Uses sound judgement to make good decisions based on information gathered and analysed. Considers all facts and alternatives before deciding on the most appropriate action for the customer
2. Teamwork/Collaboration – Interacts with people effectively at all levels. Able and willing to share and receive information and feedback. Co-operates within the team and wider organisation. Puts the goals of the team and organisation goals at...