Sales and Customer Service Agent Warwick Part-time: 20hrs per week, 8am-12pm Fixed term contract Initial Training will consist of 4 weeks which will be held at our Warwick offices. About the role: Our Engineers are the lifeforce of our business. As the interface between our products and our customer your team plays an integral role in ensuring that our customers are kept safe, warm and happy at all times. Supported by other experienced teams within the wider Baxi Customer Services function such as Planning, Technical Support and Resources who help to manage workloads and priorities effectively, you’ll deliver a best in class service and provide invaluable human touch points to those in need of a fast, reliable, credible and practical solutions to a mechanical or electrical system design faults and/ or problems. In this role, you will have the opportunity to work with cutting-edge technology and provide critical support to our customers all from the comfort of your own postcode. Working primarily with domestic customers, you’ll be responsible for diagnosing and fixing issues with gas boilers, ensuring that they are working efficiently and safely. What will you be doing? Day-to-day you will answer questions from our customers using a variety of methods including phone and email. We pride ourselves on customer service and we aim to train you to an exceptional level A large part of the role will be to question our customers, with the sole aim of getting to the root cause of their problem. You will make them feel like they've received a fantastic level of service and always be happy to take a call from Baxi You will need to record and maintain good records of all customer conversation, ensuring anyone speaking with this customer again can pick up from where you've left off Whilst being an outstanding ambassador for our brand, you will promote our excellent Service Plans to our customers, giving them long term cover and security with our solutions About you: You will engage confidently with our customers, delivering excellent customer service and leaving every customer feel like they've spoken with a true ambassador of the brand It's important you can work empathy and understanding, some of the customers you speak to will be relying on you It's important you're happy with working in a fast-paced environment. This role isn't for clock-watchers, but it is for career climbers Full training will be provided, although any customer service experience is a huge bonus What we offer: Our package is made up of basic salary plus a variable incentive. We also offer 25 days holiday in addition to standard UK Bank holidays, income protection, a contributory pension, maternity, paternity sick pay schemes, staff discounts and more. At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.