Racecourse Road Medical Group are looking for a part-time Medical Receptionist to join our friendly team. This is a permanent position following completion of a successful 3 months probationary period. This post will be varied, rewarding and also challenging. The hours of work will be 20 hours per week working 7.00 am to 11.00 am Monday to Friday, however a degree of flexibility is required to cover annual leave. The successful candidate must possess excellent communication and IT/computer skills. Knowledge of INPS Vision and Docman clinical systems would be advantageous but full training will be provided on appointment. The ability to use their own initiative and work as part of a team is essential. Experience of working in a public/patient facing or administrative role would be beneficial. Main duties and responsibilities of the post: Telephone Duties Receive and make calls as required ensuring calls are answered quickly and dealt with efficiently. Signpost patients to the appropriate service. Divert calls and take messages as appropriate. Management of Appointments System Ensure total familiarity with all appointments systems including regular and incidental variations. Book appointments and recalls ensuring sufficient information is recorded. Monitor effectiveness of the system and report any problems or variations required. Reception Duties Utilise Vision appointments system to ensure efficiency of surgery appointments and monitor flow of patients. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed. Advise patients of relevant charges for private services, accept payment and issue receipts for same. Respond to all queries and requests for assistance from patients and other visitors. Special requirements of the post: An understanding, acceptance and adherence to the need for strict confidentiality. Excellent communication skills. A full job description is available on request.