Contract | CRA GROUP RECRUITMENT AND PAYROLL LTD | United Kingdom
Posted On 03/03/2025
Job Information
Work Experience: 1-3 years
Public Sector and Government
City: Bracknell South
Province: Bracknell Forest
Postal Code: RG12
Job Description
2-3 months contract with a Local Authority
Job Summary:
The successful candidate will have substantial experience in housing options, with a solid understanding of housing law, including the Homelessness Reduction Act and the Housing Act 1996 (as amended by the 2002 Homelessness Act).
This role requires an individual who can make informed decisions, communicate effectively with a wide range of people, and demonstrate a high level of attention to detail.
The Housing Options Officer will be expected to provide a customer-focused service, ensuring all housing options are thoroughly explored and appropriate decisions are made within legislative requirements.
Key Duties/Accountabilities (Sample):
1. Assess and provide housing options advice in line with the Homelessness Reduction Act 2017 and the Housing Act 1996 (as amended by the 2002 Homelessness Act).
2. Investigate and assess homelessness applications, ensuring compliance with legislation and providing clear, well-reasoned decisions.
3. Develop housing plans with applicants to prevent homelessness, offering advice on alternative housing options, and ensuring timely interventions.
4. Liaise with other agencies, landlords, and support services to find suitable housing solutions and support for applicants.
5. Provide detailed written reports and assessments as part of the homelessness assessment process, ensuring accuracy and clarity in line with legal requirements.
6. Maintain case records and ensure all data is entered into relevant systems accurately and promptly.
7. Attend and contribute to case conferences, meetings, and multi-agency groups to deliver cohesive and effective housing solutions.
8. Handle sensitive and complex situations with professionalism and empathy, ensuring the safety and dignity of all applicants.
9. Support applicants through the housing application process, ensuring they understand their rights and responsibilities.
10. Monitor deadlines and ensure timely decisions in accordance with statutory timescales.
11. Work flexibly to respond to changing priorities and needs within the team and service area.
Skills/Experience:
1. Experience in a similar role, specifically within housing options or homelessness prevention services.
2. Strong knowledge of the Homelessness Reduction Act 2017 and the Housing Act 1996 (as amended by the 2002 Homelessness Act).
3. Excellent communication skills, both oral and written, with the ability to liaise effectively with a wide range of stakeholders including vulnerable clients, colleagues, landlords, and external agencies.
4. Ability to make sound, informed decisions in line with legislation and policy, under pressure and within tight deadlines.
5. Intermediate IT skills, including familiarity with relevant case management systems and Microsoft Office Suite (Word, Excel, etc.).
6. Good organisational and time-management skills, with the ability to handle a varied caseload and manage competing priorities.
7. Attention to detail to ensure all casework, reports, and correspondence are accurate and of a high standard.
8. Customer service-oriented, with the ability to manage difficult or sensitive situations professionally.
9. Ability to work both independently and as part of a team, maintaining a positive and collaborative working relationship with colleagues.
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