Our client is looking for a Financial Administrator/ Client Services Administrator to join their IFA firm based in Birmingham. Previous experience within a financial service company is essential.
The role will suit an experienced Financial Administrator who enjoys working autonomously in a driven and high-performing team.
Financial Administrator Responsibilities:
* Ensure all dealings with customers are carried out in a professional and courteous manner
* Undertake sufficient product and market research
* Ensure all supporting documentation is maintained as per company procedures
* Maintain all standards of performance as required by the firm
* Ensure relevant CPD is maintained and recorded accurately
* Submission of new online applications/ top-ups and processing of paper-based applications for life, investment, platform and pensions business and ensuring that they are processed compliantly, to a satisfactory completion and issue of plan documents
* Maintain/ keep up to date all trackers/ spreadsheets as required by the Client Services Manager
* Running comprehensive IO activities for each piece of business whether it is new business, top-ups and any other policy variations for example Change of DFM/Model, Fund Switches
* Adding fees/ payaways/ splits entries to IO
* Understand Adviser Bandings, Understand Introducer / Payaways
* Oversee management of Annual Reviews and Portfolio Reviews that are due i.e. ensuring delivery and action by adviser and Review Team
* Assist the Review Team with the preparation of ARs & PRs in overflow situations
* Check Portfolio Reports prepared by the Review Team
* Liaising with clients, solicitors, accountants, life offices, lenders and platform providers by telephone, e-mail, fax and letter
* Handle complex administration queries as directed by the Client Services Manager
* Provide training/ mentoring to CSEs and apprentice staff as directed by the Client Services Manager
* Oversee and sign off Platform withdrawals/ fund switches/ transactions
* Producing ad-hoc (non-standard) and standard letters in response to customer/provider queries
* Raising invoices
* Obtaining life, investment and pension quotations using research tools
* Presenting quotations to advisers along with relevant data and documents required for the advice to be provided
* Have a comprehensive understanding of the IO back office system and how it is integral to our business
* Have good working knowledge of EIM platforms and how they operate including the maintenance of cash balances
* Ensuring all files are compliant and prepare and maintain compliance documents
* Handling Group Scheme Renewals/ Auto Enrolment schemes with the systems in place, i.e. paper based or on line to include Renewal invitation and take up and on-going support throughout the year with member servicing etc
* Provide ongoing administration of platform and non-platform-based investment and pension products including Sipps and SSASs
Knowledge and Experience:
* The requisite knowledge for the role being undertaken
* Be working to / maintaining basic administration, technical knowledge and qualifications for the job role
* Mentoring Junior members of Client Service Team
* Detailed knowledge and understanding of the firm’s administration and client service requirements
* Understanding of the provision of advice to clients in a compliant manner as detailed in the firm’s compliance manual and procedures