Job Description We are seeking a dedicated and professional Night Receptionist to join our team in Manchester, United Kingdom. As a Night Receptionist, you will play a crucial role in ensuring the safety, comfort, and satisfaction of our guests during overnight hours. This position requires a detail-oriented individual with excellent customer service skills and the ability to work independently. Welcome guests and handle check-ins and check-outs during night hours Process walk-in reservations and manage bookings via phone and email Respond to guest inquiries, resolve issues, and address complaints promptly and professionally Answer phone calls and direct them appropriately Perform end-of-day system closures and associated administrative tasks Conduct regular security rounds to ensure the safety of guests and the property Support and conduct night audit procedures using the hotel management system Generate and review nightly reports Make critical decisions regarding guest and building safety during night shifts Collaborate with other departments to ensure seamless guest experiences Maintain accurate records of all night shift activities and guest interactions Assist with early morning breakfast preparation and setup as needed Monitor and report any maintenance issues or equipment malfunctions Coordinate with housekeeping to ensure rooms are ready for early check-ins Manage lost and found items, documenting and securing them properly