Case Manager / Administrator (Hybrid) needed in Totnes, £12.59ph PAYE – Reference: 5257095
This role is predominantly working from home, with the occasional need to travel to Totnes or Tavistock.
Responsibilities:
1. Managing and responding to incoming work requests from the public and allocate to the Localities team.
2. Acting as part of a support network for mobile based lone workers in Community services team.
3. Providing timely and friendly responses to enquiries across a variety of communication channels.
4. Acting as an ambassador and providing excellent customer service.
5. Forming an excellent working relationship with colleagues to help deliver shared priorities.
6. Supporting all environmental enforcement processes by sending communications to residents, liaising with other departments, tracking cases, and providing reports.
7. Escalating issues or areas for concern to the Senior Localities team.
8. Providing administrative support for service projects as required.
9. Prioritising tasks effectively and managing workload, providing timely updates and monthly reports.
10. Producing minutes at team meetings and distributing actions.
11. Sharing important team messages and providing administrative support for special events and emergencies.
This is a full-time role on a temporary basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
#J-18808-Ljbffr