Salary: 35,000 - 35,000 GBP per year Requirements:
* We are looking for a Software Support Engineer with the following skills:
* Excellent customer service skills
* Strong IT skills, including proficiency in Microsoft Office
* Strong communication skills across various channels
* Good organizational abilities
Responsibilities:
* As part of our Helpdesk team, you will help build great client relationships through your customer service expertise. Your role will include:
* Building relationships and trust with subscribers through open and interactive communication
* Collaborating with internal key team members to ensure a high level of customer service in line with our SLAs
* Communicating any development requests with the tech team
* Providing top-quality customer service
Technologies:
* Support
More:
We are a Leeds-based tech company developing software for intellectual property professionals worldwide. Our team is made up of friendly, intelligent, tech-savvy, creative, and supportive individuals. We believe that having fun is essential for our wellbeing and our ability to produce high-quality work. Our office environment is relaxed, featuring a pool table, table tennis, games console, and a bar.
We develop IP management software that helps law firms and corporations manage their intellectual property portfolios effectively. We are people-focused; our goal is to create powerful software that truly assists our clients each time they log in. Our product roadmap is centered on optimization opportunities that save time and minimize human error, while equipping our clients with the necessary tools to stay competitive.
As part of the Questel group, a leading provider of intellectual property solutions, we are committed to fostering a supportive and fair business environment. We offer hybrid office/home working, 25 days of annual leave that increases with length of service, a company pension contribution, regular salary reviews, and opportunities for training and development. Additionally, we provide health and wellbeing support, financial assistance for wellness activities, a tech scheme for cost savings, and a cycle scheme, along with bike storage and free onsite parking. Join us for regular company socials where everyone can feel empowered and be themselves.
The Helpdesk operates from 7 am to 12 am, Monday to Friday, with this role covering 4 pm to 12 am to support our global clients. The salary ranges from £30,000 to £35,000 per year, depending on experience.