Closing Date for Application: Wednesday 09/10/2024 Established in 1966, Nuaire is a UK based ventilation solutions provider designing and manufacturing products for the domestic, commercial, and industrial construction sectors. Our state-of-the-art facilities in Caerphilly operate with minimal impact on the environment, driven by ambitious targets to drive forward green manufacturing practices. Our exceptional teams apply their first-class technical, customer service and manufacturing expertise to understand our customers’ needs and solve today’s ventilation challenges. Our loyal and highly skilled workforce are key to our success of delivering clean air, everywhere. Now part of the Genuit Group, Nuaire has ambitious growth plans. The Role 6 month fixed-term contract Our residential order team interpret and process orders from contractors, housing associations, councils, house builders and members of the public. As part of this role they also prepare quotations for RMI projects. Working closely with internal cross-functional teams, we ensure that customer orders/quotations are accurately processed and delivered to schedule, providing customers with the excellent customer service they have come to expect from Nuaire. The RMI/Express Order Coordinator will interpret and input customer orders/pricing enquiries accurately and to deadline using our bespoke ordering/quotation system, effectively managing all aspects of customer liaison from initial quotation and order to transport and delivery, query resolution to invoice. Part-time role: 4.5 hours a day, covering core house 10am-2pm. We are flexible on start/finish time. Responsibilities Accurate and efficient processing of customer orders/pricing enquiries to company deadlines, ensuring that our express delivery commitment to customers is maintained. Proactively calling customers to obtain essential order information upfront, such as site access and delivery availability. Liaison with manufacturing teams to ensure the best delivery dates on products. Provide solutions to customer order queries within agreed timescales. To manage and resolve invoice queries and action returns maintain effective communication with customers and colleagues. Action the Order Team delivery advisal report and orders on hold report – making proactive and timely contact with customers to ensure accurate order progression. Resolve customer return requests and invoice queries promptly to ensure customer payments progress. Provide excellent customer service to customers and colleagues alike. Person Specification Key Behaviours Enthusiastic about customer needs, able to anticipate issues and problem solve in a fast-paced changing environment. Requirements (Knowledge and Experience): Essential: Experience of working in a customer orientated, fast paced manufacturing environment. Excellent customer service skills. Good organisation and time management skills. Highly detailed in approach, with good problem-solving skills. IT confident, ideally with working knowledge of Microsoft Word/Excel or equivalent packages. Good people, verbal and written communication skills. Good negotiation and influencing skills. Desirable: Technical knowledge of ventilation products would be advantageous, but not essential as training will be provided. Awareness of commercial considerations around balancing customer needs and company requirements. A good standard of English literacy and Mathematics (GCSE or equivalent) Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.