We are on a continuous journey of improvement and transformation, however our main priority is, and always will be, providing safe and high-quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. If you share our passion then apply for this opportunity and help us make our patients' experience the best it can possibly be.
With a budget of around £365m, three hospitals and 5,500 staff, North Tees and Hartlepool NHS Foundation Trust provides hospital-based services to the population of Hartlepool, Stockton on Tees and parts of East Durham and Sedgefield as well as community, therapeutic and screening to a wider population across Durham and Teesside.
Job overview
North Tees & Hartlepool NHS Foundation Trust is currently looking to recruit a Clinical Support Officer for the Administration Team, within Tees Community Dental Service.
The Tees Community Dental Service provides a full range of clinical dental treatment to patients throughout the Teesside area. The service also specialises in provision of oral health advice and a dental screening and survey service.
Clinical Support Officer Role
This post will be the central point of contact for Dental Epidemiology (survey) and Screening and will provide administrative support to the Dental Survey and Screening Clinical Teams as well as assisting with general anaesthetic patient administration.
Main duties of the job
1. Answering of telephone, monitoring of emails and dissemination of messages
2. Booking of dental screening and survey sessions with schools and other external organisations
3. Processing of patient information
4. Inputting, updating and maintenance of data systems
5. Preparation of information and consent packs for sending/delivering to organisations across Teesside
6. Reporting of data within the Trust and to external agencies
7. General office duties within Tees Community Dental Service
8. Contributing to quality improvements and updating of local protocols
Experience:
The successful candidate should possess relevant experience of working in an administrative role. Experience of working within a healthcare setting would be an advantage. You should be able to demonstrate excellent computer skills including the ability to administer Microsoft Office applications including Word, Excel, Outlook and Access. You should be enthusiastic, flexible, and possess excellent communication skills and have a professional outlook. The ability to work both independently and as part of a team is essential.
Working for our organisation
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high-quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and "Together we are North Tees & Hartlepool"
Detailed job description and main responsibilities
For a detailed description of the job role and the main responsibilities, please see the job description attached to the advert.
Person specification
Qualifications
Essential criteria
* NVQ Level 3 in Business Administration or equivalent
* GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent)
* GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
Desirable criteria
* AMSPAR Secretarial/Administrative Level 3 Qualification
* Customer Care Qualification
* ECDL or equivalent IT qualification
* Typing or word processing qualification at RSA II (or equivalent)
Experience
Essential criteria
* Demonstrable experience working as an admin and clerical officer or equivalent
* Demonstrable experience of working in a customer-focused environment
* Experience of using patient information systems
* Experience of using Microsoft packages e.g. word, excel, teams, Access
* Experience of working independently
Desirable criteria
* Understanding of Medical/Dental Terminology
* Experience of working within a multi-disciplinary team
* Experience of project planning
Disposition
Essential criteria
* Enthusiastic, motivated, and organised with a proactive and flexible approach.
* Be able to work on their own or as part of a Team and demonstrate a commitment to team working.
* Ability to work calmly under pressure in order to meet tight deadlines whilst maintaining high quality work standards.
* Flexibility - able to cope with different work environments and work in other clinical areas throughout the organisation as and when required in accordance with operational needs.
* Adapt to change.
* Demonstrate a responsible, dependable and honest character and a caring and sensitive nature.
* Show a keenness to learn and to apply appropriate working practices and show willingness to develop themselves by taking advantage of any appropriate training and development opportunities.
* Ability to deal with competing demands from service needs and able to deal with potential pressure of distressing or emotional circumstances e.g. angry patients over the telephone.
Skills/Aptitudes
Essential criteria
* Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
* Demonstrate a good working knowledge of Windows based computer systems and be capable of using them, particularly Microsoft Word, Excel, Access and Outlook and production of documents, including the manipulation of data between software packages.
* Good interpersonal skills with the ability to be able to communicate effectively with a variety of people.
* Good written and numeric skills.
* Demonstrate the willingness to being proactive and contribute to discussions at meetings.
* Demonstrate the ability to prioritise own workload unsupervised in order to meet tight deadlines and service delivery needs.
* Demonstrate an understanding of the importance for confidentiality and sensitivity.
* Able to drive independently across sites throughout the locality and have access to a suitable vehicle for business purposes.
**Please note - Once sufficient applications have been received this vacancy may close early**
Please check your email address on a regular basis as applicants invited to attend an interview will be notified via this method.
As part of our recruitment process, you will be required to undertake pre-employment screening:
Disclosure and Barring Scheme
Where a post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it may be necessary for a submission for Disclosure to be made to the Disclosure and Barring Scheme to check for any previous criminal convictions. Should you require a copy of the Trust's Disclosure and Barring Service Policy, please contact a member of the recruitment team on 01642 624023.
It is the policy of North Tees and Hartlepool NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month's pay on commencement with the Trust.
Please note the essential qualifications required for the post outlined within the Person Specification. You are required to hold and provide evidence of the necessary qualifications for the post at interview should you be shortlisted.
For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).
As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history. Applicants are requested to ensure e-mail addresses for all referees are included on their application form. Personal references are not acceptable.
If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.
North Tees & Hartlepool NHS Foundation Trust operates a No Smoking Policy.
If you experience any technical difficulties applying for this post please contact a member of our recruitment team on 01642 624023 quoting the vacancy reference.
Equal Opportunities
The details in the Monitoring Information section of your application will be used for monitoring our recruitment process and will not be seen by the interview panel. The information you give will be treated in the strictest confidence. To meet its commitment to promoting equality of opportunity, the Trust's policy is that individuals will be recruited, trained and promoted according to ability and job requirements only. As such we welcome your application irrespective of your gender, race, disability, colour, ethnic or national origin, and nationality, and marital status, responsibility for dependants, religion, trade union activity and age.
Disability
The Trust gives full and fair consideration to applications for employment received from disabled people. We are a "Positive about Disabled People" employer, and we hold the 'two ticks' Disability Symbol, which is a recognition given by Jobcentre Plus to employers who have agreed to meet five commitments regarding the recruitment, employment, retention and career development of disabled people. If you have a disability, which makes it difficult for you to complete our application form, please do not hesitate to contact the recruitment team on 01642 624023.
Armed Forces Covenant
As a supporter of the Armed Forces and an employer of Reservists, North Tees and Hartlepool NHS Foundation Trust are proud to be a signatory of the Armed Forces Covenant, which is a promise by the nation to ensure that those who serve or who have served in the UK Armed Forces (and their families) are treated fairly.
We recognise that reservists and veterans bring a variety of transferable skills and qualities to our workplace, developed through their military careers. Our commitment to supporting the Armed Forces Community has been recognised through the Armed Forces Covenant as a Silver Employer.
What does this mean?
We proactively demonstrate our forces-friendly credentials within our recruitment and selection processes, by having a Guaranteed Interview Scheme for those indicated as part of the Armed Forces Community. We engage with our local and regional Career Transition Partnership representatives and are a member of Step Into Health. We employ veterans and reservists from differing branches of the Armed Forces and actively promote our positive policies for the Armed Forces Community, including our Special Leave policy. We advocate support for defence people issues, including facilitating easier access to Healthcare Services for our patients within the AF Community. We have supported employees through Reservist training, through additional leave for their training and ongoing support under our Special Leave policy.
Employer certification / accreditation badges
Documents to download
* Job Description (PDF, 482.5KB)
* Staff Networks - Recruitment Information (PDF, 310.8KB)
* NTHFT Employment Applicant Guidance (PDF, 594.1KB)
* NTHFT Customer Care Charter Overview (PDF, 155.8KB)
* Privacy Notice (PDF, 717.8KB)
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