INTERNAL APPLICANTS MUST APPLY VIA MYSELF
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
*Fusion Assets, NLP LLP
NLC7 £29, - £31,
We have a vacancy for a Team Leader, working within the Customer Services Hub. The role requires agile working and the ability to travel across North Lanarkshire to support the operational needs of the Hub.
You will lead a team of Customer Service Representatives delivering first class, professional customer service to the public and a high quality front line service to the Council and its partners.
To be successful in this role you will have an HNC or SVQ level 3 or equivalent. You will have extended experience of leading a team in a busy contact centre or customer focused environment as well as a proven record of coaching and performance management to ensure your team provides the highest standard of customer service and technical advice. As well as excellent communication and IT skills you will have the ability to organise and implement plans for your team. You will demonstrate a positive, proactive approach with the ability to motivate and develop a culture of team work.
Knowledge of relevant IT systems, personnel procedures and policies, council services and functions is desirable.
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.