At International House London, we are excited to invite you to join our team for the upcoming Young Learner summer season.
* Educated to GCSE standard 5 A*-C grades (including English and Maths) or equivalent.
* IT literate (with focus on Microsoft Word, Excel and Powerpoint)
* Experience working with children.
* ELT Management in residential environment
* Experience in financial management/cash handling
* Experience in team leadership and people management
* Working with mixed nationality students
* Experience in delivering high levels of customer service
* Residential experience
* Excellent interpersonal skills with a client focused approach
* Ability to both lead and work as part of a team
* Ability to work under pressure and to deadlines
* Excellent time management and organisational skills
* Gifted and effective leader; being flexible, assertive, and discrete
* Excellent project management skills and office management skills
* Ability to problem solve in the moment
* Satisfactory DBS check/Police Check.
* CELTA/DELTA Qualification
* Ability to speak other languages
* Safeguarding training.
* Driving License
Job Description
Company background
International House London has been running summer schools since 2011 across the UK. We are proud to be accredited by the British Council and International House World Organisation. We celebrate the diversity of our students and staff and have strong Vision, Mission and Values beliefs. We prioritise the safety, happiness and well-being of our students to create memorable experiences for all involved. We actively offer professional development and skills training to our staff. We are proud to have a community of returning staff with regular returners year on year. Over half of our 2024 cohort are hoping to return in 2025.
In our very successful 2024 British Council inspection, strengths were highlighted in the following areas: strategic and quality management, staff management, student administration, premises and facilities, learning resources, academic staff profile, academic management, course design, teaching, care of students, accommodation, and leisure opportunities.
Position information
The Centre Manager is the most senior post at the Young Learners Centre where the postholder is expected to successfully manage all aspects of the day to day running of the centre; including overseeing and implementing a robust and effective welfare, academic, leisure and transfers programme.
The Centre Manager is responsible for ensuring that the centre is set up and managed according to International House London policies and procedures, and that International House London are providing and delivering the high-quality service that our students, group leaders, agents and staff expect and deserve.
The Centre Manager should be able to provide vision, leadership, support, and direction to all staff under their management as well as all students and group leaders attending our course, and maintain good communication and relationships with the host centre.
Duties and responsibilities of all summer staff
Student Welfare and Safety
• Actively promote and safeguard the welfare of all students
• Create and maintain a safe, respectful, and inclusive environment
• Stay vigilant and report any concerns about student well-being to appropriate staff members
• Understand and adhere to all child protection and safeguarding policies
Pastoral Care and Student Support
• Provide emotional support and guidance to students adjusting to a new environment
• Collaborate with other staff members to address individual student needs
Professional Conduct
• Follow instructions and directives from line managers (DoS and CM) promptly and professionally
• Contribute to a positive work environment by maintaining a cooperative and respectful attitude
• Be flexible and willing to take on additional responsibilities as assigned by your line managers
• Adhere to all IHL Young Learners policies, procedures, and codes of conduct
Duties and responsibilities of Centre manager Centre management team and staff management
• Hold regular centre management team meetings
• Ensure centre management team are well-prepared
• Provide guidance to centre management team if necessary
• Create centre management team rota
• Ensure all new starter checks are completed and filed to the highest standard, compliant with legal requirements and our internal policy requirements
• Assist departmental managements with any staff concerns or performance management needs
External clients
• Liaise with host centre regarding any operational issues
• Hold regular meetings with host centre representative
• Hold daily meetings with group leaders
• Show agents around on site visit or delegate
Arrival/departures
• Liaise with Head Office about students arriving/departing
• Ensure rota for transfer day is prepared
• Liaise with centre administrator to ensure accommodation is ready
• Oversee smooth running of operations on transfer day
Communication
• Hold daily assemblies
• Respond to student disciplinary concerns
• Liaise with welfare regarding safeguarding issues
• Liaise with Head office regarding issues
• Report any concerns about students or staff
• Communicate with sales and agents
• Respond to parents’ concerns and questions
Finance
• Manage centre budget e.g. petty cash, credit card spending
• Monitor and record departmental spending
Other Benefits
What training will I receive?
• First aid training (optional)
• British council safeguarding training
• Role-specific online training on staff portal
• Professional development training, e.g. performance management
What's included/working conditions?
• 3 meals a day, and access to tea and coffee throughout the day
• Free accommodation with en-suite or shared bathroom facilities (please note that we cannot guarantee en-suite rooms, but the shared bathrooms will be staff only)
• Opportunities to attend excursions to locations in the surrounding area and around the UK
• Some use of the on-site facilities (by arrangement with the centre)
• Professional development opportunities
How will this enhance my career?
• Academic management roles
• Working with teenagers and young people
• Working within educational institutions
• Managerial and organisational roles
• Leadership positions
Induction
The on-site induction will last for four days and will include orientation to the site, safeguarding and role-specific training. Pre-camp, there will be an online course to complete (approx.5 hrs). You may also be invited to attend first aid training, group sessions at Head Office, and/or remote training sessions.
All elements of the induction are paid (separate to your salary)
From 1-6 weeks depending on locations
Hours of Work:
Your normal hours of work are up to 48 per week over a six-day week, to be agreed depending on availability and centre requirements. This position involves working on weekends and other unsocial hours.
Time off:
You will have one day off per week (a full 24-hour period). There may be some restrictions on which day this can be, depending on operational need.
About the school and city
International House London is an established and well-known language school, with over sixty years of experience in providing language courses and teacher training programmes.
Our spacious and fully equipped school is based near Covent Garden and we are a founding member of the International House World Organisation.
International House London welcomes over 8,000 language students from 150 countries each year. Our students enjoy learning in the vibrant and multicultural atmosphere of IH London.
IH London opened in 1959. We are the no.1 language school in Central London, judged by the latest British Council inspections and reported in the EL Gazette(2019). Every year we train over 500 new teachers and enable them to embark on exciting new journeys across the globe to inspire and teach others.
Apply for this Activity programme manager job with IH London
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Do you have the right to work in the UK? Yes No This is required.
Do you have full mastery of English across all 4 skills to CEFR C2/IELTS band 8? Yes No This is required.
Are you educated to GCSE standard 5 A*-C grades (including English and Maths) or equivalent? Yes No This is required.
Are you IT literate with a focus on Microsoft Word, Excel, and PowerPoint? Yes No This is required.
Do you have experience working with young learners? Yes No This is required.
Do you have experience in ELT management in a residential environment? Yes No This is required.
Are you experienced in financial management/cash handling? Yes No This is required.
Are you experienced in team leadership and people management? Yes No This is required.
Do you have experience working with mixed nationality students? Yes No This is required.
Do you have residential experience? Yes No This is required.
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International House schools are committed to looking after the welfare of their staff and students, and expects all employees to share this commitment. By applying for this job you confirm that you are of suitable character, safe to work with children and young people, and have no relevant criminal convictions.
Schools receive many applications, so please do not be disappointed if you do not hear back within a couple of weeks.
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