About the company:
For over 30 years, Vital (formerly TeamTalk and CityLink) has delivered a wide range of innovative services, transforming the way we do business and enabling critical communications across the country. Vital aims to provide the most connected, seamless, integrated networks and absolute coverage even in the most remote locations.
About the role:
Reporting directly to the Head of Sales, the CDC processes sales orders and service requests ensuring they are entered into Vital's systems accurately, helping to coordinate with Field Force, Finance and Network Operations teams to ensure they have all necessary information to complete the job. The CDC is involved in all stages of customer delivery, from implementation to the go-live stage, and then into billing and reporting. The CDC communicates with customers throughout the ordering process, recording and relaying all vital updates, while ensuring that services are being delivered according to agreed service levels. This role will be Christchurch based with a focus on LMR (Land Mobile Radio) sales orders and service requests and will work closely with the LMR Delivery Manager.
Responsibilities include but are not limited to:
* Coordinate and process LMR sales and service orders
* Keep customers in the loop through each processing step
* Scheduling and allocation of both planned and unplanned project activities in conjunction with field force employees and customers
* Drive service delivery timelines and escalate when needed
* Keep records up to date in Vital’s CRM programs
* Ensure billing and reporting is recorded and monitored effectively
* Support finance with any queries
What you’ll bring:
* 2+ years in IT service delivery or coordination
* Solid understanding of service implementation
* Excellent organisation and communication skills
* Calm under pressure, thrives in a fast-paced team
* CRM/database experience a bonus
Success looks like:
* SLA targets met
* High customer satisfaction (NPS)
This is an exciting opportunity for a self-motivated and highly organised CDC to join Vital’s dynamic and growing Christchurch team. If this sounds like you (or someone you know), please send your cover letter and CV to recruitment@vital.co.nz. We look forward to hearing from you!
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