About the Role: We’re recruiting on behalf of our client for a Diary Planner/Confirmer to join their dynamic and fast-growing team in Colchester. This is an exciting opportunity to take on a pivotal role within the Operations department, ensuring the smooth scheduling and coordination of appointments while delivering excellent customer service. You’ll be responsible for managing a busy diary, liaising with customers via phone and email, and supporting the logistics team with planning and confirming appointments. Key Responsibilities: Monitor and manage the daily appointment diary Contact customers to confirm scheduled visits and appointments Allocate jobs across the UK and coordinate logistics accordingly Communicate with customers professionally via phone and email Use internal systems to update and maintain accurate records Work closely with colleagues to support the overall efficiency of operationsWhat We’re Looking For: Experience in diary management or a similar planning/scheduling role Strong geographical knowledge of the UK Excellent communication and customer service skills Highly organised with great attention to detail Confident with IT systems and working in a team environment Ability to multitask, meet deadlines, and solve problems efficientlyCompany Benefits: 28 days holiday per year (incl. Bank Holidays) Company pension scheme Life insurance Free on-site parking Free flu jabs Supportive and flexible working environment Job Title: Diary Planner / Confirmer Location: Colchester, Essex Salary: £26,500 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00am – 4:00pm