Customer Care Team Leader – Full Time (Mon–Fri, No Weekends)
Rainham, Essex (4 days in office, Fridays from home)
Salary: £30,000 - £34,000 + Benefits p/a
We’re looking for an experienced call centre agent, with experience of leading a team to join as the Customer Care Team Leader in this fast-growing call centre operation.
We're looking for someone with good Insurance experience who is a natural motivator with strong leadership and sales experience, this is a great opportunity to step into a role with genuine career progression—both within the contact centre and across the wider business.
About the role
As the Customer Care Team Leader, you’ll support and develop a customer service team, leading with energy and empathy. You’ll help drive customer satisfaction, new business and renewals, while ensuring SLAs are met across calls, chats and emails.
Key Details
* Hours: Monday–Friday, 9am–5pm
* Location: Rainham, Essex
* 4 days per week in the office
* Work from home every Friday
* 20 days holiday (plus bank holidays), increasing by 1 day per year up to 25
* £2,000 p/a pay rise after 12 months’ service
* Clear career progression for high performers
What you’ll do
* Lead and coach the Customer Care team to achieve sales, retention, and service targets
* Conduct monthly 1-2-1s, performance reviews, and team meetings
* Manage team rotas and ensure strong workflow coverage
* Identify development opportunities and work with the training team to upskill staff
* Collaborate on business forecasting, renewal planning, and customer insights
* Ensure full compliance with FCA, GDPR, and internal standards
What we’re looking for
* A confident, motivational team leader with strong sales awareness
* 4-5 years+ experience in an insurance (Motor preferred) call centre, ideally as a team lead or aspiring to be in a team lead role
* Excellent communication and people management skills
* Organised, reliable and committed to exceptional service
* Experience in a customer service or contact centre leadership role
If you're ready to lead from the front and grow with a company that values talent and rewards ambition, apply now!