Your role at Veezu: As an Account Executive, you will be responsible for managing either a single or a number of regional account-based customers. This role is fully accountable for customer service, ongoing delivery of account plans and the profitability of the account. Reporting into the Regional Account Manager, your journey will involve day to day management of customer account(s), including all aspects of service delivery, account profitability and contract management. Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more What you’ll do: Customer Service : Handle customer queries, bookings, and complaints efficiently via email, phone, and tickets, adhering to procedures and ensuring exceptional service. Service Delivery : Allocate and prioritize VIP bookings, coordinate with internal teams to optimize service, and identify opportunities to automate customer bookings. Account Management : Maintain contracts and records, assist with onboarding new accounts, and focus on account retention and revenue growth. Schools Management : Submit and manage tenders for school transportation services, ensuring timely dispatch and compliance with Authority requirements. Feedback & Improvement : Process and escalate customer feedback appropriately, aiming for effective resolutions and suggesting service improvements. Collaboration : Work with senior management on service enhancements, marketing initiatives, and event-driven booking strategies. Compliance & Training : Uphold data security and legal standards, complete mandatory training, and support ISO27001 certification maintenance. What you’ll need: Strong and polite communication skills both on the phone, in person and by email. Awareness of safeguarding. An ability to multitask and prioritise projects. A team focused attitude. Where you’ll be: This role will be based out of our Page Moss office. This role will be fully on-site