Position : Student Finance Officer 2 Salary: £25,250 Pension: 28.97% - Alongside your salary, Student Loans Company contributes £7,314 towards you being a member of the Civil Service Defined Benefit Pension scheme. Location: Darlington Shift Pattern: 11:00 -19:00 Closing Date: 24th January 2025 Is it time you unlocked your potential? Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services. DSA Officers We are looking for motivated and dynamic individuals with a passion for delivering excellent customer service to join our busy DSA team in Darlington Our DSA Officers are responsible for assessing student’s eligibility and entitlement to DSAs in accordance with the relevant regulations and Equality Act whilst ensuring appropriate support is agreed for DSA customers, in line with Government guidelines. In addition, DSA Officers will liaise with a number of stakeholders including external Needs Assessors, Disability Advisors and third-party providers to ensure we provide the right support to our customers. This a busy and varied role includes delivering a high-level of customer service and provide advice to customers with varying disabilities through a variety of communication channels including inbound/outbound calls, emails, webchat and letter. SLC offers a Blend working model where you can typically work 3 days at home with 2 days in the office, but we know this might not suit everyone and we can offer full time office working instead – the option is yours What you bring: To join our team in Darlington you must demonstrate the following: Significant experience in working in a customer-focussed role, with the ability to empathise with customers who may be considered vulnerable. Excellent IT skills, with significant experience working with MS Office, email and multiple software platforms. A passion for customer service with the ability to understand customers’ needs and a desire to deliver high standards. The ability to use your own initiative whilst working within defined guidelines and adapt to changing working environments, in a positive manner. The ability to communicate clearly and effectively through a variety of channels including telephone, email, and letter. A commitment to continue your own learning and development whilst maintaining the key knowledge and skills required for your role. Awareness of disabilities, the Equality Act 2010 and the barriers disabled students face is preferred You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes : 28 days annual leave plus public holidays Option to buy/sell annual leave Flexi-time and enhanced flexible working options available Option to join the Civil Service pension scheme Life insurance cover for 4 x annual salary Enhanced company sick pay and family leave including maternity, paternity and adoption Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email ask_recruitmentslc.co.uk .