We are looking to recruit our seasonal team of Visitor Experience Officers to help deliver the visitor experience and maximise support for nature conservation through encouraging membership of the RSPB at the Loch Garten Nature Centre. Located in the heart of Abernethy reserve, surrounded by Caledonian pine forest and in the shadow of the mighty Cairngorms, the Nature Centre is one of the RSPB’s most high-profile visitor facilities, with a legacy of delivering a top-quality visitor experience spanning over sixty-five years. The Nature Centre is a 7-day-a-week seasonal facility (April to October) with a visitor experience focussed on Abernethy reserve, in particular the Caledonian pine forest and the species which live there, as well as the work of the Cairngorms Connect partnership. As a Loch Garten Visitor Experience Officer, you will be part of a dedicated and enthusiastic team, maintaining and delivering the first-class visitor attraction; guaranteeing a high quality, on brand, visitor experience for all and maintaining exceptional customer care standards. You will also maximise support for nature through encouraging membership of the RSPB, for which you will receive full training. You will occasionally be asked to patrol the local trails in the evening with a colleague, to engage with visitors who may be wild camping, ensuring the forest and local communities are protected from visitor impacts, including wildfire. We are looking for three six-month contracts starting as soon as possible, one of which will be extended for an additional two months, and one four-month contract starting at the beginning of May. Responsibilities: Deliver a top-class experience for all visitors, ensuring everyone has positive and memorable contact with the RSPB, including giving talks and occasionally helping on guided walks Ensure the efficient and smooth day-to-day running of the Centre, facilitating an exceptional visitor environment and delivering first class customer care for all visitors Promote RSPB membership to visitors and recruit new members, ensuring stringent fundraising standards are met Provide cover for colleagues as required. Essential skills, knowledge and experience: A passion for nature and conservation Computer literate in Microsoft Office Knowledge and experience of visitor engagement techniques and delivering a high-quality visitor offer Proven ability to recruit members to a charity Excellent verbal communication skills Proven ability to plan and prioritise workloads A team player, with the ability to also work on own initiative Ability and willingness to work flexibly including weekends and occasional evenings 4 National 5s / GCSEs (or equivalent) at grades A-C. Desirable skills, knowledge, and experience: Delivering against targets and KPI’s Working knowledge of Equal Opportunities & Diversity Health and Safety in the workplace Ability to travel in rural areas during work hours without reliance on public transport. We have three full-time 6-month contracts available for this position. The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term. Please note that we are actively recruiting for this position and reserve the right to close this vacancy once sufficient applications have been received. Should you have any queries about the role, please contact clark.evansrspb.org.uk As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.