We are looking for a highly motivated Registered Care Home Manager to join our friendly team at Lincoln House.
Lincoln House is a 59 bedded care home situated in the village of Swanton Morely, approximately 4 miles from Dereham; offering a welcoming and comfortable environment for residents with both residential and nursing needs.
Main Purpose of the Role
To manage all aspects of Lincoln House’s operation in order to meet, or exceed, profit targets whilst delivering high quality care to residents in accordance with company standards and in compliance with all regulatory and statutory obligations. To support senior staff in their supervision, development and appraisal.
Operational Management Responsibilities:
1. To ensure the home provides and maintains the highest levels of care and service in accordance with the companies mission, vision, policies and procedures.
2. To ensure person-centred care plans are established, renewed, maintained and implemented for all residents.
3. To manage effectively and efficiently all allocated resources of the Home, both human and financial.
4. To be responsible for ensuring that the home is aesthetically pleasing and attractive at all times in order to create a welcoming environment for our residents, relatives, guests and staff.
5. To work with other professional colleagues to ensure the residents’ best interests are identified and plans established to meet them.
6. To be responsible for ensuring all compliance is met in full with the Care Quality Commission and with any other relevant health, social and government authority or agencies.
7. To ensure that individual needs of residents are met on a day-to-day basis and that appropriate planning meetings (e.g. with GP’s, Case Managers, etc.) are held for each resident.
8. To be responsible for ensuring that appropriate records are maintained for each resident and that effective contact is maintained with other professionals involved.
9. To work with the Senior Management to ensure all required standards are being met at all times and when as part of the monthly provider report or other audits and inspections identify correct actions, that these are dealt with and closed out within the allocated time frame.
10. To identify any short comings, problems or inefficiencies in any aspects of the smooth operation of the Home and devise appropriate action plans in collaboration with the Senior Management Team.
11. To offer the Senior Management suggested improvements to the service provided and similarly on behalf of the Residents and care staff on all matters affecting the smooth running of the Home, including matters of design, adaptation, decoration, furniture and equipment, staff problems and admissions.
12. To carry out assessment visits of residents wishing to move into the Home. To write assessment reports on resident needs resulting from visits. To match the home resources to resident needs.
13. Establish and maintain strong links with local authorities and the community by proactively marketing and promoting the home in a positive manner to help achieve high occupancy rates in line with budgetary requirements.
14. To ensure allocated budgets are maintained and home expenditure is accurately receipted and recorded.
15. To ensure that the home’s inventory is accurate and up to date.
16. To be responsible for overseeing the arrangements and chairing of all required and relevant staff and resident meetings and resident review meetings. To oversee the preparation and distribution of minutes as appropriate.
17. Ensure that all residents pay fees in accordance to the terms and conditions and that debt is not allowed to escalate.
18. Manage effectively all sales enquiries as per the agreed procedure, maximising the proportion of enquiries that are converted to actual admissions. Confirm fee rates, confirm payment terms and establish funding and funders.
19. Prepare detailed draft business plans and annual budgets, including justification for all expenditure and support for income predictions, recommend fee rates for private residents and the tariff for other services.
20. To carry out spot checks during both day and night shifts to ensure staff compliance to allocated activities and night workers remain active throughout their shift.
People Management:
1. To manage all staff rotas in line with budgeted hours and to ensure that the home is fully staffed at all times.
2. To proactively manage any employee relations issues in the home, including disciplinary, grievances, performance and absence issues in a timely and concise manner in accordance with Company policies and procedures.
3. To proactively be involved in the recruitment of staff for the home, ensuring that all relevant Company policies and procedures are adhered to throughout the process.
4. To identify training needs for all employees, and maintain a training profile for each member of the team. To ensure that all training needs are registered with the Training Co-ordinator accordingly.
5. To provide training as required and within all aspects of the work to give a high profile to staff motivation, clarity of expectation and team development.
6. To be responsible for the ‘on call’ rota for senior members of staff where appropriate, and participate as required.
About You
1. Ideally a Level 5 Diploma in Leadership for Health and Social Care or equivalent.
2. Preferably previous experience as a Registered Manager within a Residential or Nursing Care Setting.
3. Empathy and Compassion – A genuine concern for residents' and team members’ well-being and the ability to understand their needs.
4. Strong Leadership – The ability to inspire and guide team members while maintaining a positive, high-performance culture aligned with our WE CAN values.
5. Strategic Thinking – The ability to plan ahead, solve problems, and make informed decisions.
6. Excellent Communication – Clear and effective interaction with residents, families, team members, and external stakeholders.
7. Adaptability – The ability to remain flexible and responsive to changing situations and challenges.
8. Integrity – A commitment to ethical decision-making and upholding the highest professional standards.
9. Organisational Skills – The ability to manage multiple responsibilities efficiently and ensure smooth operations.
10. Commitment to Continuous Improvement – A proactive approach to enhancing care quality, team performance, and personal development of theirs and their team members’.
11. Accountability & Compliance-Driven – A strong sense of responsibility for meeting regulatory, legal, and organisational requirements.
Benefits and Culture
1. Salary of £60,000 - £65,000 per annum.
2. Enhanced Sick Pay.
3. 5 weeks annual leave plus bank holidays.
4. Ongoing training and development.
5. Variety – no two days are the same!
6. We live by our company values – we are one big family, everything we do is from the heart, caring is our passion, always have fun, nothing is too much.
7. Long term career opportunities.
8. FlexEarn - providing you with the opportunity to withdraw a portion of your wages in advance of payday, to increase your choice and financial wellbeing.
9. Employee assistance program to support your health and wellbeing.
10. Blue Light Card offering a number of discounts across retail and hospitality.
11. Refer a friend scheme - earn up to £400.
12. Being part of an award winning organisation!
How to Apply:
If you are a dedicated and experienced care professional looking for an exciting leadership opportunity, we would love to hear from you! Please send your CV and a cover letter to hr@castlemeadow.co.uk or apply directly via LinkedIn.
Please note that this role will require:
* A DBS Disclosure Check, paid for by Castlemeadow Care.
* Proof of eligibility to work in the UK.
Join us in making a real difference in the lives of our residents!
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