Detailed job description and main responsibilities For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification. Person specification Qualifications Essential criteria GCSE English and Mathematics or equivalent NVQ level 3 in customer service related subject or equivalent Desirable criteria NVQ level 3 or equivalent experience Essential criteria Previous experience in Emergency Medicine Use of IT skills in the workplace Desirable criteria Has the physical skills and knowledge to function as a patient flow support officer Skills, Knowledge and ability Essential criteria Excellent keyboard skills Excellent communication and interpersonal skills Ability to communicate with staff at all levels in an appropriate manner Excellent organisation/prioritising skills Team Member Diplomacy and Tact High Standard of accuracy Ability to use own initiative Desirable criteria Understanding of the needs of people in a clinical/care setting Health and safety awareness Aware of Trust policies and procedures Personal attributes Essential criteria Sympathetic and empathetic Other requirements Essential criteria Able to work unsocial hours as required Willing to undertake further training Excellent attendance record Employer certification / accreditation badges Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Documents to download Patient flow officer (PDF, 331.7KB) Patient Flow Officer Person Specification (PDF, 206.1KB)