Job summary
Applications are invited from suitable candidates to provide a range of administrative and reception services to the Physiotherapy Service at Fairfield General Hospital.
You will be part of a team of administrative staff with responsibility to provide general administrative support to the Out-patient Physiotherapy Service.
You will at times be acting as first point of contact to our services therefore you should have excellent communication and customer care skills. You should also be committed to team working; adaptable to the needs of the service; and have the ability to remain calm under pressure.
You must have substantial administrative experience including a good knowledge of software programs/IT systems such as Excel, Word and Outlook; be able to work on your initiative and within a busy team environment. Experience of NHS systems and processes is desirable.
Main duties of the job
To greet and receive patients and visitors, providing a welcoming environment.
To operate a patient booking system, offering patients a choice of appointments.
To process referrals, input patient details into computerised systems and prepare notes for clinics.
To deal with patient queries by telephone and in person.
To file and archive case notes.
To monitor stocks of stationary and office supplies.
To open, sort and distribute mail including relevant email information and telephone messages.
You will be expected to be flexible in terms of working patterns (including weekends, bank holidays and extra hours if necessary).
The Administrative Team ensures the provision of a range of administrative and clerical services to the Physiotherapy service:
To receive patients attending for treatment at the Physiotherapy department reception and rebook as required.
To be responsible for all delegated administrative aspects of patient care through the system from referral to discharge.
To operate a patient booking system at a designated department/clinic offering patients a choice of appointments based on location, waiting times, appropriateness, and availability of relevant clinician.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:
Person Specification
Qualifications
Essential
1. Education to GCSE level or equivalent including Mathematics and English.
2. Computer skill qualification such as ECDL, CLAIT or equivalent.
3. Customer Service or Administration such as an NVQ
Knowledge
Essential
4. Working knowledge of Microsoft Office Outlook, Word, Excel.
5. Knowledge of Information Governance with regard to maintaining confidentiality.
Desirable
6. Understanding of medical terminology.
Skills
Essential
7. Organised and methodical, with an attention to detail.
8. Tactful, courteous and polite, demonstrating empathy
Experience
Essential
9. Experience of working in a reception or administrative role preferably in a health care environment with patient contact.
10. Experience of working with office systems and procedures.
11. Previous experience of data entry/input
Desirable
12. Previous experience in a medical/social care background
13. Customer Care experience