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SME Account Manager, Bupa Global
Location: Victory House, Brighton
Employment Type: Permanent, Full Time (35 hours per week)
Salary: From £29,500 per annum + fantastic benefits
Role:
The SME Account Manager will proactively manage a portfolio of existing health insurance plans for both direct and intermediary International Businesses. You will retain and grow our business in line with agreed targets and deliver these targets with the highest level of customer care. Through regular and positive contact, you will uncover business opportunities through referrals from your own portfolio and through attending conferences and events. This is a targeted environment, and you will be incentivised based on the growth and retention of your portfolio.
What you'll do:
1. Retention and growth of existing Direct and Broker SME Portfolio in line with agreed targets.
2. Manage all aspects of the accounts assigned to you, including retention, renewal, expansion, pricing discussion, and debt management.
3. Deliver the highest level of customer care, taking ownership of day-to-day client account issues and ensuring best practice processes are adhered to.
4. Ensure your product and service knowledge is always current and up to date to educate your Group Secretaries or intermediaries and consultatively sell our product.
5. Attend regular face-to-face or Skype meetings with your customer group, providing excellent service and building relationships.
6. Work with the nominated Group Secretaries or intermediaries within your portfolio ensuring that ‘win-win solutions’ are reached and agreed for both the customer and Bupa Global.
7. Uncover information through strong relationship building that will help further the position of Bupa Global in the market place.
8. Develop a strong business relationship with your nominated accounts and keep the customer informed at all times.
9. Renew and secure group schemes on a timely basis.
What you'll need:
1. Excellent negotiating and presentation skills.
2. Experience managing a portfolio and face-to-face contact with customers is essential.
3. A high standard of technical and product understanding of Bupa Global products is desirable.
4. Additional language skills would be an advantage.
5. Good geographical knowledge, demonstrating a global mindset and awareness of differing cultural drivers.
6. Self-motivated, articulate, and numerate with good computer skills across all Microsoft applications.
7. Ideally, some experience in the Healthcare Market.
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
* 25 days holiday, increasing through length of service, with the option to buy or sell.
* Bupa health insurance as a benefit in kind.
* An enhanced pension plan and life insurance.
* Annual performance-based bonus.
* Onsite gyms or local discounts where no onsite gym is available.
* Various other benefits and online discounts.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
About Us
Be at the heart of helping people live longer, healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive, and the talent to help us in our ambition, then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care.
Get In Touch
Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.
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