Wildcare:
As a leading Ecology industry supplier, Wildcare specializes in providing products for protected species such as bats, newts, dormice, badgers, and birds, as well as insects and hedgehogs. Wildcare proudly supplies a broad customer base, from ecologists to large developers, academics, charities, as well as wildlife enthusiasts. We are based near Moreton-in-Marsh in the beautiful Cotswolds.
Role Summary:
We are looking for someone to join our team in a hybrid administrative role, which will be split between our Purchasing and Service and Repair/Hire Department. The Service & Repair/Hire department also involves customer service as it requires liaising with customers.
The successful candidate will receive full training.
Role Responsibilities:
Purchasing:
* Placing purchase orders mainly from shortages.
* Pricing updates on the system.
* Managing stock-taking.
* Checking supplier order acknowledgements against POs.
* Keeping track of purchase orders and delivery dates and updating staff where necessary.
* Obtaining quotes from suppliers and negotiating on price as necessary.
* Creating stock codes.
* Checking off supplier invoices.
* Ensuring the team is aware of changes to products, or new/discontinued products.
* Adjusting min/max stock levels as necessary according to demand.
* Reporting to management on successes and challenges faced in the role.
Service and Repair Department:
* Promptly responding to customer support queries, both on the phone and email.
* Client outreach, prompting them to send equipment for repair annually.
* Working closely with the engineer to ensure repairs are dealt with in a timely manner.
* Sending repair reports to clients once complete.
* Face-to-face client liaison when equipment is delivered or collected in person.
* Confirming receipt of parcels and managing clients' expectations of when they can expect it returned.
* Creating quotations and orders according to the engineer’s reports and customer’s requirements.
* Creating quotations and orders for equipment to hire.
* Managing hire fleet, ensuring equipment is not double-booked.
* Taking card payments over the phone.
* Providing information on recommended replacement products.
* Follow-up phone calls or emails once the client has received the repaired equipment.
* Liaising with manufacturers regarding in-warranty repairs.
* Monthly and quarterly reporting of service & repair revenue and in-warranty repairs.
* Managing stock of warranty replacements and repair parts.
Skills and Qualifications:
Essential:
* Previous experience in a purchasing role.
* Proficient in Microsoft Excel.
* Stakeholder Management.
* Able to balance customer-oriented and results-driven approaches.
* Patient and comfortable dealing with complaints.
* Excellent communication and interpersonal skills.
* Outstanding organizational and multi-tasking abilities.
* Positive mindset.
* Attentive to detail.
* Able to work well in a team.
* Hard-working individual.
Desirable:
* A keen interest in wildlife is a bonus.
Job Types: Full-time, Permanent
Pay: £25,000.00-£29,000.00 per year
Benefits:
* Employee discount
* Free parking
* On-site parking
* Referral programme
* Sick pay
* Store discount
* Work from home
Schedule:
* Monday to Friday
* No weekends
Education:
* GCSE or equivalent (preferred)
Work Location: In person
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