Head of Operations
Permanent
Bradford
4 DAY WORKING WEEK
£50,000 - £60,000 DOE.
Working Hours: Monday – Friday flexi working available from 6am-6pm & can be worked over 4 days.
Our reputable Ecommerce Retail Client who are currently looking for a driven and dynamic personality to run operations of a growing, fast-paced ecommerce company. Accountable for performance, quality, profitability and compliance across the company, ensuring all operations meet business and market standards.
The successful candidate will oversee multiple departments within the organisation (Warehousing, Logistics, Returns and Customer Services) and report directly to the business owners.
Main Responsibilities of the Head of Operations
Warehouse performance – maintaining and improving standards of efficient stock management from goods in to goods out with strong focus on meeting dispatch targets
Logistics management – maintaining relationships with logistics partners, negotiating rates, onboarding new partners
IT setup – maintenance of current systems and implementation of new solutions
Aftersales – oversee Customer Services operation as well as returns for efficient daily operation, providing excellent customer experience while identifying room for improvement ensuring future savings
Developing and delivering strategic plans to increase productivity, reduce costs, and meet quality objec...