Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different? We’re committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers’ homes through to complex care needs. We appreciate that every customer is different, and this is why every day will be different. Key responsibilities of the Supervisor: Work well with customers Prior to each service commencing, carry out with customers (and/or their chosen representatives) an assessment of what the customer needs and what they would like to achieve from their care and support, together with a risk assessment Provide the customer and, where appropriate their representatives, with information about the service so they are clear about what to expect and how they can raise any concerns Keep all information about customers and their families secure and confidential except where policy require you to share to protect the interests of our customers Work well with staff Give care assistants appropriate information and guidance to effectively and safely provide care and support as agreed in the care and support plan Work with the Bluebird Care coordinator to appropriately match care assistants to customers. Attend the customer's first call to introduce the care assistant. Report changes to care schedules without delay to the coordinator, customer and care assistant Distribute, collect and monitor MAR charts and take any actions on findings Support, supervise and assist with training of care assistants Take part in the out of hours emergency on-call rota as and when required. Effectively deal with emergency on-call issues e.g. covering calls either directly or indirectly when care assistants are sick or absent. Record emergency calls and pass the information to appropriate parties Arrange and manage staff changeovers and briefings for live in care assignments in the absence of the lead supervisor and registered manager Quality improvement Investigate matters relating to the quality of the service and implement improvements Monitor the performance of care assistants and carry out quality reviews at the customer’s home to make sure the service is being delivered in line with company procedures Apply Bluebird Care policies and procedures at all times and make sure that accidents and incidents are recorded, reported and acted upon Make sure care and support is provided in line with regulation Work effectively with customers, their families and representatives, other social and health care professionals and managers and staff from Bluebird Care to deliver high quality homecare services Work well as part of the Bluebird Care team Work flexibly to meet business needs Lead staff and customer meetings Lead and participate in training activities, appraisals and development meetings We offer: An excellent Salary of £24,000-£26,000 per annum Mileage allowance; 28 days holiday pro rata Ongoing training and support Flexible working Pension scheme Smartphone technology so you can do everything at the tap of a finger Free uniform But not only that, we take care of our team throughout the year, whether it's your birthday, Christmas, awards or simply because it’s a Thursday. We’re a family and we’re here to look after you today, tomorrow and every other day after that.