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Role Overview:
As part of the in-store team you will provide visual support to the store, engaging our customers by creative product placement and utilising the latest fashion trends. You will create window and in-store displays whilst maximising store profitability through enticing visual concepts.
Customer Service
1. Provide customers with excellent levels of Customer service.
2. Deal with customer complaints and enquiries, providing the best possible outcome.
3. Ensure the personal appearance of sales team is in line with company guidelines.
4. Have an understanding of the Customer Service measuring programme.
Sales
1. Ensure that targets are achieved and, where possible, exceeded.
2. Monitor staff service levels in order to maximise store sales.
3. Utilise in-store devices, making sure that the customer is offered the whole product range.
4. Use reports to assist you in product placement of key selling lines.
Visual Merchandising
1. Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
2. Provide assistance with the maintenance of standards on the sales floor.
3. Keep stock clean and presentable at all times.
Training and Development
1. Encourage personal progression throughout your store.
2. Provide assistance with the induction and training of new starters.
3. Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments.
Skills, experience & knowledge needed
1. Retail Supervisor experience would be advantageous.
2. Excellent Time Management skills.
3. Strong verbal and written communication skills.
4. IT skills - Microsoft Outlook, Word and Excel.
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:
1. Incremental Holiday Allowance.
2. Staff Discount On JD Group and other brands within the organisation.
3. Pension Scheme - Depending on level of role.
4. Personal development opportunities to learn and develop at work.
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