* A rare opportunity to join a genuine market-leading national firm as they scale.
* A Senior IT Service Delivery Manager role, working within an ITIL environment.
About Our Client
* Michael Page are proud to be partnered with an award-winning national brand that have grown into a true market leader within their space.
* It's a great time to be joining them, as they look to invest heavily into their growing technology function throughout the second half of 2024.
* With an established senior leadership team in place, the business has ambitious plans to scale their technology into a true best-in-class, cloud-focused service, with this role being a central part in the delivery of industry-leading IT Services to end-users.
Job Description
* As the Senior IT Service Delivery Manager, you will report directly to the Head of IT Services and take responsibility for the people-management of a strong, established IT Service team.
* This team is made up of experienced 1st and 2nd Line Support Analysts that provide expert end-user support in an ITIL environment to the company's growing user base across both Mansfield and the wider Nottinghamshire region.
* You will have strong levels of strategic input in the design and implementation of robust and sustainable IT services across both hardware and software.
* In addition to the day-to-day delivery of Services, you will take ownership of managing relationships with key third-party suppliers and deliver a range of policies, procedures, and processes in line with the wider IT Service strategy.
* This will cover a wide array of technical areas, including modern workplace technologies, networking, and cyber security.
* The role will come with people-management responsibilities, so you will be skilled in coaching and developing reports, ultimately upholding an outstanding level of service delivered to the business.
* The business has invested, and is continuing to invest, heavily into their internal IT function, as it is seen as a central pillar of the organisation's success. You will join a thriving function that is embarking on exciting change, so you'll really be part of a journey, in a role where you can shape genuine service improvements with full backing. As a result, you'll be able to work authentically, independently, flexibly, and with good judgement.
* As you will be part of a team, the role will have on-site responsibilities, where you will be based at the office at least 3 times per week. As a result, you will preferably be based within a commutable distance from Mansfield.
The Successful Applicant
* As the successful candidate for the Senior IT Service Delivery Manager role, you will ideally have 3-5+ years of experience within a similar role, operating in an enterprise-scale environment.
* As the role will have people-management responsibilities, you will be experienced in managing, leading, and coaching a team of reports, preferably at the 1st and 2nd Line level.
* You will have ITIL experience and possess strong knowledge within the Microsoft space, with the ability to resolve complex operational IT issues.
* Communication is key, and you will be an excellent communicator, both in terms of your management style and articulating both strategic ideas and operational information to senior stakeholders across the business, including both the Head of IT Services and relevant Project Managers.
What's on Offer
* Starting salary of £53,000 - £58,000.
* + Extensive corporate benefits package.
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