Published - Wed, 26 Mar 2025
Job Summary
The Front of House manager will be responsible for our Front of House Team of Catering Assistants and Team Leaders, developing and managing the Social Enterprises at Calderstones. This is a fast-paced role which requires excellent time management, work rate, and organisational skills.
Job Description
Management and development is a huge part of this role, where you will be supporting a wide range of employees.
This could be for you if you:
* Are aligned with our ethos and values
* Are flexible, enthusiastic, and positive
* Have a passion for high-quality customer service
* Are highly motivated and able to work at pace
Knowledge and Skills:
* Significant front of house experience, to provide a professional and profitable service
* Café, restaurant, and bar experience, delivering consistently great customer service across the site
* Maintain a front of house presence and continually interact with staff, volunteers, and visitors throughout the day providing excellent customer service
* Be in control of stock take, keeping a log of monthly stock counts and processing through with finance
* Monthly staff hours to be processed through Epos and logged through reporting hours worked, sickness, and holidays and additional tips processed through for finance
Job Requirements
* Leading/Supervising a catering team
* Managing a Café/Catering offer or similar, Barista coffee trained
* Experience of working within the catering and hospitality industry and have enthusiasm and energy with the ability to adapt to situations quickly in fast-paced environments
* Highly motivated with the ability to use own initiative to resolve problems with minimal supervision
* Excellent communication and customer service skills with the ability to develop good relationships with colleagues and customers
* Strong organisational and time management skills with an eye for detail, particularly around the presentation of the catering offer
* Can demonstrate a high level of honesty and integrity, ensuring that correct procedures are followed at all times by the Social Enterprise Team
* Understanding of The Reader's wider work and social values
* Fully flexible to work on a rota basis (hours spanning 8am - 3am Monday to Sunday)
Job Responsibilities
* Line management of a large-scale catering team, looking at personal development in each employee, 1:1s, performance management
* Excellent communication with all external suppliers, managing and holding these key relationships ensuring good working relationships
* Ability to manage and arrange rotas for the site working with a 7-day running basis, managing conflicting needs
* Be in control of banking the weekly takings the site makes between Café, Ice cream parlour, shop, and events
* Ability to manage difficult situations and difficult customers, dealing with these in a professional and personable way
* Manage a weekly schedule of stock management and plan for all catering stock to be ordered within specific days by our specific suppliers
* Continuously check on standards and keep in line with government guidelines
* Training all staff through Cash handling, COSHH training, Allergens, Basic food Hygiene, Ice cream Parlour process, Café process, customer service, and Barista training
We’re a national charity that wants to bring about a Reading Revolution, so that everyone can experience and enjoy great literature, which we believe is a tool for helping humans survive and live well.
Through a growing movement of 1,000 volunteers and partners, we bring thousands of people together each week to share and discuss great novels, short stories, and poems. We call this Shared Reading.
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