The Technology Enhanced Learning Team (TEL) delivers innovative programmes and services that facilitate the effective use of learning technologies and simulation-based education. This supports the delivery of NHS England's objectives, as well as those of other stakeholders in the health and care sectors, both regionally and nationally.
The team plays a key role in shaping policy related to educational delivery, workforce transformation, learning and development, and digital technology advancement. It provides thought leadership, guidance, and delivers digital services, programmes, and projects either independently or in collaboration with other initiatives.
The TEL Education Platforms Learner Assistant will:
• Responsible for leading the TEL product support, ensuring the service is continuously developed and supportive of our user community.
• Ensuring transparency with our user community.
• Supporting the Support Leads Support Leads in product development activities.
• Involvement in TEL projects.
• Assisting the Platform Team with the registration of users for the NHS Digital Cyber Security Programme.
• Testing of e-learning content and recording of results via appropriate test sheet / document.
• Sending, receiving and validating user account bulk upload data from organisations in line appropriate secure transfer policy.
• Liaising with local administrators and setting required reporting permissions.
• Dealing with subsequent queries on report data and user access in conjunction with the rest of the Platform Team via email, support tickets and Live Chat.
• Recording of progress and identifying any potential related issues.
The role is seen as a “step” role in developing a career in product support and service development in a complex programme that is business-led, user-centred and has an Agile software development approach. In general, your role will support:
• Putting the needs of the business first
• Focusing on delivery and outcomes
• Being open and transparent
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.
If you would like to know more or require further information, please visit
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.
The postholder will work across NHS England and the wider operating landscape, to develop, support and continuously improve the technical architecture models and their lower-level components.
The role reports to the TEL Education Platforms Learner Support Leads within NHSE to ensure coordination and alignment of business requirements and transformation, technologies, applications and data perspectives with the relevant policies, strategies, governance and technology that have been chosen to support a coherent and sustainable approach to managing information and technology.
You can find further details about the job, in the attached Job Description and other supporting documents.
This advert closes on Wednesday 18 Dec 2024