Role: Customer Services Executive
Location: Waters Edge, Clarendon Dock, Belfast BT1 3BH
Working Hours: Monday to Friday, 8:30am – 5:00pm (37.5 hours)
Salary: £25,000 PA
Job Purpose
The role of Customer Services Executive is really important to us. You will be responsible for operating within our Mobile Client Services Team as part of our Telecoms Division, providing internal and external customer support and delivering quality customer service to help retain and grow the Radius Connect customer base. We would love to welcome you to our Belfast office.
Your responsibilities day to day will be…
* Providing quality customer service, including interacting with customers, and answering customer enquiries.
* Ensure phone answering takes priority and is answered in line with company guidelines.
* Build and sustain strong relations with new and existing customers.
* Provide 1st line customer support for faults, service issues, and repairs.
* Delivery of KPI’s relating to customer satisfaction.
* Work closely with other teams in the business, such as Sales, Field Service, and Accounts.
* Keep up to date on Company product portfolio and tariffs.
What do we expect of you?
* Good communication skills, with the ability to communicate at all levels.
* The ability to multi-task and work comfortably under pressure in a fast-paced, changing environment.
* The ability to work effectively as part of a team.
* Experience of managing customer accounts and dealing with customer queries is desirable.
* Knowledge of Microsoft Office - Teams, Word, Excel, etc.
What can you expect of us?
* A friendly culture that mirrors our proposition to our customers.
* A fast-growing organisation that defines itself as being agile and innovative.
* A drive for continuous improvement, which you will be empowered to get behind from day one.
* A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits such as discounts on phone packages, electric vehicle charge points, and fuel.
Still curious?
If you’re interested but not sure if you have all the criteria listed, have a chat with us. We are open to applications from varied backgrounds.
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation, or socioeconomic background.
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