Key responsibilities: Ensure continuous operation and protection of desktop and cybersecurity components: Ensure optimal availability and performance of end user hardware and software. Ensure cybersecurity infrastructure is fully operational, with complementary policies and procedures to maximise protection through defence in depth. Ensure ongoing protection of critical data, via backups and replication Maintain lab environments, providing an efficient working environment for technology projects. Respond to User and IT Staff queries, providing 1st/2nd line support Work with vendors as appropriate and manage the support process between Vendor/Technology/End-users. Organise user and Technology staff training as required. Provide out-of-hours support as required to ensure availability of critical desktop & cyber infrastructure components, and to carry out routine maintenance in and out-of-hours. Provide VIP technical support to senior staff. Provide support to the US Office, in partnership with local out-sourced support provider, including site visits as necessary. Provision of high-quality Desktop support to internal clients, project teams and senior management. Diligent maintenance of Cybersecurity infrastructure, according to the maintenance schedule agreed with the Support & Infrastructure Manager and any associated operational procedures to ensure protection from cyber attacks. Successful and timely delivery of assigned projects, according to the project schedule, as agreed with the Support & Infrastructure Manager High quality documentation, strong attention to detail. Maintain lab environments, providing an efficient working environment for technology projects. Background and Experience : Graduate with a 2.1 in a relevant degree, or suitable work experience. Numerate (required to pass numeracy entrance test). Technical experience in a production Wintel / Cybersecurity environment. Essential technical skills: Windows OS 10. Windows Server 2008R2/2012R2/2016/2019/2022. Active Directory / DNS. Antivirus, encryption and data loss prevention suites. Public-key cryptography. Web proxy and email security products. Basic networking, TCP/IP, Routing/Switching. Powershell, Batch scripting. Ability to interact effectively at all levels. Strong oral and excellent written skills. Relating and working as part of a team. Commitment to the team. Please note that due to the high volume of applicants responding to our adverts we are regrettably not able to feedback on all applications; only successful candidates will be contacted