The ABUHB Frailty Single Point of Access (SPA) is an established service that acts as a first point of contact for patients and medical professionals accessing community healthcare in the ABUHB area. The service is responsible for fielding calls into the service from medical professionals and for processing referrals for the five Gwent Community Resource Teams (CRTs) across Blaenau Gwent, Caerphilly, Monmouthshire, Newport and Torfaen. The aim of the service is to ensure that patients in the ABUHB area receive the best care in the most appropriate location to meet their needs. The service receives referrals from Primary Care, eg the Community Specialist Diabetes team, and the Welsh Ambulance Service Trust (WAST) alongside other referring agencies. The SPA also processes referrals from members of the public who require the services of a District and/or Diabetic Nurse. Following a period of training and evaluation, the Frailty Call Handler will be expected to work closely with the five CRTs and Gwent District Nursing teams to ensure that patients are referred to the most appropriate service within agreed timeframes. The service operates 8am 8pm, 7 days a week, 365 days a year. The Frailty Call Handler will be employed by ABUHB and will be required to work flexibly to meet service demands. Weekend working is a requirement of this post. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.