Job summary Job Purpose: The TLD Operations and Centre Manager will support the Trust Learning & Development department for SLaM by managing a Trust-based operational, business management, and administration service. The postholder will ensure that the Trust Learning & Development Department deliver excellent customer service, as set out within the service level agreement and Key Performance Indicators. The postholder will liaise with appropriate functions within the organisation, working with the operational mangers, professional leads and clinical trainers; ensuring good communication and joint working across the organisation in relation to training and development. The postholder will ensure the smooth running of the Bishopsgate Training Centre, having a visible on-site presence, providing leadership to the administrative team. The TLD Operations and Centre Manager will ensure that the Trust's training contributes towards the Trust's objectives and the continuous improvement in the quality of services it provides. Main duties of the job Report and provide improvements to current management information, analysing, forecasting and suggesting procedures to enhance decision making processes with regard to training and development solutions across the Trust, and also service delivery. Contribute to performance improvement of the service and resolve any queries or complaints made directly to the team, through use of appropriate skills, policies and procedures, taking a lead for identified areas where agreed. To work with departmental management to ensure that effective financial plans are developed and delivered that financial goals are achieved. The post holder will have delegated responsibility for the administration budgets within TLD, they will maintain the shadow ledgers and liaise with the Finance Business Partner. Work with senior members of the Trust Learning & Development department to investigate the causes of any variance from target/plan e.g. DNAs and mandatory training compliance, and proactively contribute to the implementation of solutions, ensuring that the organization provides sufficient training on an ongoing basis to enable it to meet mandatory and statutory requirements and quality standards in line with commissioned services (i.e. essential training requirements of services are met in order to deliver excellent care to the patient. About us South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich. By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field. SLaM delivered more than 14,000 training experiences in 2014; providing an extensive range of learning opportunities for staff at all levels. Date posted 30 January 2025 Pay scheme Agenda for change Band Band 6 Salary £42,939 to £50,697 a year per annum inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 334-NCL-6935584-TA Job locations Bethlem Hospital Monks Orchard Road Beckenham BR3 3BX Job description Job responsibilities Contribute to the strategic planning of Trust Learning & Development department projects, identifying interdependencies across functions and Trusts, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary. Work with relevant managers in commissioning external agencies and local authorities to ensure that all contractual agreements remain both relevant and current. To organise and co-ordinate the deployment of staff to support courses provided by the Trust, ensuring that the departments overall workload is managed and maintained, ensuring that all deadlines are met. Co-ordinate the annual time tabling and scheduling of courses, ensuring best use of resources and forward planning. To occasionally support the delivery of Trust induction across Trust sites as required. Ensure that departmental committees and meetings are serviced effectively. Manage training centre accommodation through implementing Trust and local operational procedures. Have overall responsibility for the health, safety, security issues and educational space of the training facilities and manage office and training room space for the whole department ensuring risk assessments are completed and acted upon. Ensure training rooms and areas provide quality learning environments, are fit for purpose, equipment inventories are maintained and training equipment is available when required. To take responsibility for proposing works to capital planning for new rooms, training areas and existing facilities, and their subsequent project management. To liaise with IT, maintenance contractors and relevant staff as appropriate and trouble shoot problems with the intranet as they arise. To be accountable for the day-to-day management of the training infrastructure including administrative staff ensuring that an efficient, customer focused service is provided Ensure the smooth running of the TLD internet and intranet pages, updating information, and answering queries as necessary. Manage the departments marketing communication throughout the Trust, including Trust-wide monthly newsletters and review course advertising procedures and promotion. To be first line of contact and to provide clear verbal and written information for staff and external agencies wishing to understand more about the educational services offered. Management of a risk and issues tracking mechanism and its proactive resolution and escalation processes. Provide project management support as required. Job description Job responsibilities Contribute to the strategic planning of Trust Learning & Development department projects, identifying interdependencies across functions and Trusts, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary. Work with relevant managers in commissioning external agencies and local authorities to ensure that all contractual agreements remain both relevant and current. To organise and co-ordinate the deployment of staff to support courses provided by the Trust, ensuring that the departments overall workload is managed and maintained, ensuring that all deadlines are met. Co-ordinate the annual time tabling and scheduling of courses, ensuring best use of resources and forward planning. To occasionally support the delivery of Trust induction across Trust sites as required. Ensure that departmental committees and meetings are serviced effectively. Manage training centre accommodation through implementing Trust and local operational procedures. Have overall responsibility for the health, safety, security issues and educational space of the training facilities and manage office and training room space for the whole department ensuring risk assessments are completed and acted upon. Ensure training rooms and areas provide quality learning environments, are fit for purpose, equipment inventories are maintained and training equipment is available when required. To take responsibility for proposing works to capital planning for new rooms, training areas and existing facilities, and their subsequent project management. To liaise with IT, maintenance contractors and relevant staff as appropriate and trouble shoot problems with the intranet as they arise. To be accountable for the day-to-day management of the training infrastructure including administrative staff ensuring that an efficient, customer focused service is provided Ensure the smooth running of the TLD internet and intranet pages, updating information, and answering queries as necessary. Manage the departments marketing communication throughout the Trust, including Trust-wide monthly newsletters and review course advertising procedures and promotion. To be first line of contact and to provide clear verbal and written information for staff and external agencies wishing to understand more about the educational services offered. Management of a risk and issues tracking mechanism and its proactive resolution and escalation processes. Provide project management support as required. Person Specification Qualifications Essential Relevant degree qualification or equivalent experience Management/Business qualification Desirable Project management qualification Leadership programme/qualification Experience Essential Experience of managing an operational and administrative environment Experience of budget management Experience of forecasting activity and expenditure Experience of analysing and interpreting data and identifying areas for improvement At least 2 years' experience of managing people and team management Experience of service delivery in a Learning & Development environment Desirable Experience of business management and planning in the NHS or social care Knowldge/ skills Essential Intermediate knowledge of Microsoft packages (Word, Excel - to include Pivots, Formulas & Functions, PowerPoint, Outlook) Ability to use data reporting and information systems and analyse, interpret and evaluate a range of data Demonstrate excellent interpersonal communication skills, both oral and written, presenting ideas with clarity and in a persuasive and influential style. This includes the ability to tailor communication styles to engage a range of staff, senior clinicians and managers Pro-active with respect to personal development. Desirable Methodical approach to work with attention to detail Experience and knowledge of using learning management systems Person Specification Qualifications Essential Relevant degree qualification or equivalent experience Management/Business qualification Desirable Project management qualification Leadership programme/qualification Experience Essential Experience of managing an operational and administrative environment Experience of budget management Experience of forecasting activity and expenditure Experience of analysing and interpreting data and identifying areas for improvement At least 2 years' experience of managing people and team management Experience of service delivery in a Learning & Development environment Desirable Experience of business management and planning in the NHS or social care Knowldge/ skills Essential Intermediate knowledge of Microsoft packages (Word, Excel - to include Pivots, Formulas & Functions, PowerPoint, Outlook) Ability to use data reporting and information systems and analyse, interpret and evaluate a range of data Demonstrate excellent interpersonal communication skills, both oral and written, presenting ideas with clarity and in a persuasive and influential style. This includes the ability to tailor communication styles to engage a range of staff, senior clinicians and managers Pro-active with respect to personal development. Desirable Methodical approach to work with attention to detail Experience and knowledge of using learning management systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name South London and Maudsley NHS Foundation Trust Address Bethlem Hospital Monks Orchard Road Beckenham BR3 3BX Employer's website https://www.slam.nhs.uk/ (Opens in a new tab)