The Opportunity:
My client is a professional services company currently looking for an IT Support Technician to join their team. You will be providing first line technical support, dealing with helpdesk tickets, and troubleshooting issues.
You will assist with the rollout of new hardware and software, provide end-user IT training, and perform other tasks to ensure my client's IT systems run smoothly.
Additionally, you will assist the IT Network Manager and the Head of IT with project work, including management and administration of the firm's in-house software and database systems.
Skills and Experience:
* Ability to work under pressure and manage multiple projects
* 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role essential
* Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync, etc.)
* Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD, etc.)
* Windows Desktop 10/11
* My client would like someone who is proactive and loves what they do, so a passion for IT is essential
* Excellent customer service skills
* A full driving licence (access to a vehicle is not required, but beneficial)
* Working within an ITIL environment. Preferably holding a current qualification
* Technical qualifications such as CompTIA+ or Network+ would be advantageous
* Experience within a regulated environment or similar area desirable but not essential
Please call and speak to John here at ISR to learn more about our exciting client based in Exeter, Devon, and their ongoing growth plans.
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