Retail Team Leader
Location: Glasgow, G5 8DP
Hours of work: 40
Working Pattern: Monday to Friday, between 06:30 and 18:30
Contract Type: Fixed Term Contract (6 months)
Salary: £14.00
Do you have a passion for hospitality and leading teams? Do you love to provide a great customer experience?
As a Retail Team Leader with ISS UK, you will be at the forefront of delivering a world class service, all this while being a positive influence on each customers day and your team.
Being an experienced Team Leader is all about exhibiting your knowledge and skills by leading the team through great attention to detail, adhering to standards and displaying a role model work ethic.
The successful candidate will be a natural performer with flair and enjoy being the centre of attention. In this role, you will engage with our customers through conversation as you setup and prepare live food and drink experiences in hospitality and retail around the campus for them to enjoy.
The Role
1. Receive, process, prepare and deliver food and drink events across campus
2. Keep the service and back of house areas in a clean and safe condition by introducing daily checking systems
3. Deliver a great hospitality & events experience, more so than just a service
4. Stay on top of trends and discuss these with your supervisor & manager
5. Know the offer inside out, and be able to make informed recommendations to our clients
6. Pre-empt the needs of our customers and create meaningful and memorable S&D moments
7. Maintain a high profile front of house and be aware of what’s happening during service, and effectively resolve any challenges ensuring colleague and customer satisfaction at all times
About You
8. Experience working in a customer focused environment
9. Great at providing the best service
10. Friendly and approachable
11. Be able to adapt and learn in a fast-paced environment
12. Work well individually and part of a team
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
To find out more about what we do click here -
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