Schedule – Monday to Friday – 37.5 hours.
Experience – Minimum 1 year administration/scheduling experience.
VUE are industry leaders both in video telematics and Insurtech. Our solutions are used every day by some of the UK’s biggest fleets and insurers, helping them to improve vehicle safety, reduce road risk and ultimately save lives.
With this at the forefront of everything we do, we are a business that is continually growing and looking to develop. Our team is made up of like-minded, driven individuals, who support each other, are proactive and work together to continually progress whilst striving to provide our customers with exceptional service.
Job Purpose
The role’s mission—if you choose to accept it—is to deploy our team of field engineers to fix both hardware and software faults within our existing customer base as efficiently and effectively as possible for both our customers and the Company. It’s a varied and challenging role that will see you dealing with a high volume of work enquiries and managing multiple diaries to efficiently coordinate activity.
Job Responsibilities
* Planning and deploying our VUE team of engineers to efficiently and profitably fix our hardware and software faults.
* Processing the booking confirmation on our bespoke VUE system.
* Managing all the phone and e-mail messages from customers, engineers, and company personnel, and processing support tickets accordingly within the agreed SLAs.
* Managing customer expectations with a flexible approach to client query resolution; escalation and prioritization of urgent jobs based on type.
* Providing excellent and efficient customer relations.
* Working interdepartmentally to support colleagues and assist with any queries.
Ideal Candidate
* You MUST have proven experience of managing diaries, coordinating and booking appointments, and route planning for teams including similar positions to that of engineers, contractors, or installers.
* You must have excellent customer service skills, including strong communication via telephone and e-mail.
* Be a skilled listener, able to relate with our customers to gain an understanding of their specific requirements, recording all information accurately.
* Strong administration and data entry experience, being efficient and accurate.
* Ability to problem solve, prioritize, and multitask throughout the working day.
* Ability to work on your own initiative and as part of the wider team.
* Fostering and developing strong working relationships with departments you will interact with on a daily basis.
Email careers@vue-cctv.co.uk for more information.
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