Technical Operations Specialist (Production Support)
Pay Competitive
Location Birmingham/England
Employment type Full-Time
Job Description
* Req#: R0378814
Job Description:
Job Title: Technical Operations Specialist (Production Support)
Location: Birmingham
Corporate Title: Vice President
Corporate Banking provides commercial banking products and services for both corporate clients and financial institutions worldwide; our universal expertise and global network allows us to offer truly integrated and effective solutions.
You’ll be joining the Corporate Banking Production team for the Liquidity function under the Core Banking Services domain within Corporate Bank Technology as an EMEA Regional Lead in addition to Site Reliability Engineer (SRE) responsibilities within the production support team. In this role, you will be accountable for driving a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene. You will be responsible for supporting critical client facing applications & will develop technical solutions to improve the stability of production environments.
What we’ll offer you:
* Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.
* Competitive salary and non-contributory pension.
* 30 days’ holiday plus bank holidays, with the option to purchase additional days.
* Life Assurance and Private Healthcare for you and your family.
* A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
* The opportunity to support a wide-ranging CSR programme + 2 days’ volunteering leave per year.
Your key responsibilities:
* Prioritize and resolve Business-As-Usual (BAU) support queries within agreed Service Level Agreements (SLA) while ensuring application stability.
* Drive engineering delivery to reduce technical debt across the production environment, collaborating with development and infrastructure teams.
* Perform technical analysis of the production platform to identify and address performance and resiliency issues.
* Participate in the Software Development Lifecycle (SDLC) to improve production standards and controls.
* Build and maintain the support knowledge database, updating the application runbook with known tasks and managing event monitoring.
* Drive and own accountability for managed risk and better control KPI’s.
Your skills and experience:
* Strong experience in applying technical solutions to improve production environment stability.
* Good understanding of ITIL Service Management framework (incident, problem, change management) and disaster recovery methodologies.
* Proficient experience providing Level 2 (L2) and Level 3 (L3) support, ideally in a banking environment.
* Proficient in Unix/Linux, Scripting, Java, Oracle, Control-M scheduler, ITRS Geneos, Splunk, New Relic, and middleware technologies (e.g., MQ, Solace, Kafka).
* Experience with public cloud infrastructure (e.g., Google Cloud Platform [GCP]) and knowledge of Site Reliability Engineering (SRE)/DevOps practices.
How we’ll support you:
* Training and development to help you excel in your career.
* Flexible working to assist you balance your personal priorities.
* A culture of continuous learning to aid progression.
* We value diversity and as an equal opportunities employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g., screen readers, assistive hearing devices, adapted keyboards).
About us:
Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.
Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
About the company
The bank's network spans 58 countries with a large presence in Europe, the Americas and Asia.
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